Junior IT Support Analyst: Path to Infra & Security

Switch2 Energy Limited; Baildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy services provider in the UK is seeking a proactive IT Support Specialist to join their team in Baildon. You will provide first-line support via JIRA Service Desk, assisting users with technical issues, and contribute to an exciting digital transformation. The role offers opportunities for development in cyber security and systems administration, working alongside a collaborative team. Benefits include a competitive salary, training, and 25 days holiday.

Benefits

25 Days Holiday + Bank Holidays

Pension Scheme

Free on-site parking

Qualifications

• Experience setting up and troubleshooting laptops, desktops, and mobile devices.
• Understanding of business networking - Wi-Fi connectivity, VPN access.
• Ability to learn new systems and technologies quickly.

Responsibilities

• Provide first-line IT support to Switch2 staff via JIRA Service Desk.
• Troubleshoot Office 365, email, and common software problems.
• Respond to critical incidents and escalate complex issues.

Skills

Proactive mindset

Logical troubleshooting

Good communication skills

Customer service focus

Organised

Education

IT qualifications or certifications (CompTIA, Microsoft, etc.)

Tools

Windows 11

Microsoft 365

JIRA Service Desk

Job description

A leading energy services provider in the UK is seeking a proactive IT Support Specialist to join their team in Baildon. You will provide first-line support via JIRA Service Desk, assisting users with technical issues, and contribute to an exciting digital transformation. The role offers opportunities for development in cyber security and systems administration, working alongside a collaborative team. Benefits include a competitive salary, training, and 25 days holiday.