Junior IT Service Desk Analyst — Growth & Training

Summit Recruiters; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Northampton is looking for a motivated Junior IT Service Desk Analyst. This exciting opportunity involves providing technical support, resolving incidents, and contributing to IT projects. Candidates should have a degree in IT and preferably experience in a service desk environment. The role offers career progression and a supportive atmosphere, with competitive salary and benefits.

Benefits

Competitive salary + benefits package

Clear career development opportunities

Full training provided

Supportive work environment

Free parking

Excellent pension + financial perks

25 days holiday (increasing with service)

Qualifications

• Experience in an IT service desk or IT support role is preferred.
• Strong knowledge of incident management and service desk principles.
• Familiarity with IT service management frameworks (ITIL) is a plus.

Responsibilities

• Provide technical support across multiple channels.
• Log, track, and resolve incidents with accurate documentation.
• Deliver outstanding customer service, exceeding expectations.

Skills

Troubleshooting hardware issues

Incident management

Communication skills

Problem-solving

Customer service orientation

Education

Degree in Information Technology or related field

Job description

A leading IT services provider in Northampton is looking for a motivated Junior IT Service Desk Analyst. This exciting opportunity involves providing technical support, resolving incidents, and contributing to IT projects. Candidates should have a degree in IT and preferably experience in a service desk environment. The role offers career progression and a supportive atmosphere, with competitive salary and benefits.