Junior IT Service Desk: 1st Line (Onsite, West London)

Apcoa Parking; Uxbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A large facilities provider is seeking a Junior IT Service Desk Analyst to deliver exceptional 1st line support in West London. The role involves managing stock assets, troubleshooting technical issues, and ensuring high-quality interaction with customers. Candidates should have a strong customer service approach, experience in IT support roles, and familiarity with Active Directory and Windows 10/11. This full-time position features varied shifts, aiming to maintain a dynamic and responsive service environment.

Qualifications

• Previous experience in a service-focused IT support role.
• Ability to think on feet in a technical environment.
• Expecting to manage issues with internal and external customers.

Responsibilities

• Manage stock assets including spares on asset management tool.
• Troubleshoot and investigate various 1st line technical issues.
• Manage suppliers for repairs of items.

Skills

Strong customer service approach

Problem solving

Active Directory

Windows 10 / 11

Networking principles

Tools

Acronis

Job description

A large facilities provider is seeking a Junior IT Service Desk Analyst to deliver exceptional 1st line support in West London. The role involves managing stock assets, troubleshooting technical issues, and ensuring high-quality interaction with customers. Candidates should have a strong customer service approach, experience in IT support roles, and familiarity with Active Directory and Windows 10/11. This full-time position features varied shifts, aiming to maintain a dynamic and responsive service environment.