Junior IT Application Support Engineer

Novus Property Solutions Limited; Stoke-on-Trent; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A property maintenance specialist is seeking a Junior IT Application Engineer to join their team. This role involves providing IT application support, assisting with software changes, and documenting applications. Ideal candidates will have a relevant qualification or entry-level experience, a drive to learn, and a positive attitude. The position offers hybrid working arrangements and comprehensive training.

Benefits

27 Days Holiday plus Bank Holidays

Company pension scheme - up to 7.5% Employer contribution

Private medical insurance

Discounted Healthcare Scheme

A day paid volunteering per year

Responsibilities

• Support team to ensure solutions are up to date.
• Manage software configuration changes as directed.
• Handle 1st and 2nd line support issues.
• Assist with the implementation of new software.
• Produce technical documentation for applications.
• Support wider IT team on relevant projects.
• Investigate unexpected issues and support users.

Skills

Drive

Willingness to learn

Positive attitude

Education

Relevant qualification or entry-level experience

Job description

Overview

Hours: 37.5 hours per week, permanent. Hybrid: 3 days per week at one of our offices: Head office (Stoke on Trent).

A fantastic opportunity has arisen for a keen and enthusiastic Junior IT Application Engineer to join our growing team. This newly created role is designed to support our existing Application Engineers in delivering an efficient and responsive service to our end users, providing assistance and resolving queries related to our application systems. At Novus, we're passionate about development, both in terms of technology and our people. We are committed to offering opportunities for growth through hands-on experience and supported learning. This role is a perfect example of that commitment. Whether you have a relevant qualification or some entry-level experience, what matters most is your drive, willingness to learn, and positive attitude. In return, we will provide full support and training to help you build a successful career in Application Support. You'll work alongside experienced professionals who are experts in their field and who will mentor you as you grow into the role.

What you'll be doing

• Supporting the team to ensure all solutions are up to date and fully supported
• Managing software configuration changes to existing systems as directed by the Business, working to understand wider implications.
• Managing 1st and 2nd line systems support issues within designated timeframes as directed by the IT Helpdesk
• Assist with the implementation of new software & assisting with links to existing systems architecture
• Produce Technical Documentation for 100% of New and Existing Applications used within the Business, including end-user guides
• Assist with all areas of technology including design, specification, configuration, testing, training customers, data transfer, close-out, monitor & support.
• Technically supporting the wider IT team on relevant projects
• Assisting with system and contract set-up including the cleansing and upload of customer data, schedule of rates, operatives etc.
• Back-office support, investigate unexpected issues, supporting the users as required
• Act as a go-between the customer and the 3rd Party development and support teams where required

About Novus

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across the UK, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the colleagues that work for us and the communities in which we operate. At Novus we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.

Benefits

• 27 Days Hols plus Bank Holidays and the option to buy or sell holidays
• Hybrid working, 2 days from home
• Company pension scheme - up to 7.5% Employer pension contribution
• Private medical insurance and Life Insurance
• A day paid volunteering per year
• Discounted Healthcare Scheme, High street and lifestyle discounts including Taste card, length of service awards, and more…