Junior Infrastructure & operations engineer

Selwood Ltd; Broxmore Park; On-site; GBP 80,000 - 100,000; Full time

Job summary

A not-for-profit housing organisation in the UK is seeking an IT Support professional. You will provide efficient and friendly support, work with the IT team to maintain operational systems, and contribute to process improvements. The ideal candidate will have a strong understanding of Windows 8-11 and MS Office 365, excellent problem-solving skills, and be able to adapt to changing priorities. This role offers a competitive salary, generous holiday entitlement, and ongoing training.

Benefits

Competitive salary

Generous holiday entitlement

Life assurance

Flexible working opportunities

Competitive pension

Cycle to work scheme

Ongoing training and development

Supportive team environment

Qualifications

• Strong understanding of Windows 8-11, desktop PCs, laptops, mobile devices, and MS Office 365.
• Familiarity with Microsoft 365 and basic networking concepts.
• Excellent problem-solving skills and a proactive approach.

Responsibilities

• Provides efficient and friendly support service upholding the highest standards.
• Works with IT team to deliver ongoing support to users.
• Maintains appropriate procedures, records, and documentation.
• Contributes ideas for continuous improvement.
• Supports and coaches stakeholders in adopting new systems.

Skills

Strong understanding of Windows 8-11

MS Office 365

Networking concepts (TCP/IP, VPN, firewalls)

Problem-solving skills

Strong communication

Teamwork abilities

Job description

You’ll be part of the team that keeps our organisation running smoothly. From deploying laptops and mobile devices to monitoring and troubleshooting systems, you’ll ensure colleagues have the tools they need to succeed. This is a hands‑on role where you’ll grow your technical skills and make a real impact.

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not‑for‑profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

Responsibilities

• Provides an efficient, effective, and friendly support service to the business, upholding the highest standards of customer service and professionalism.
• Works with the I&O Manager and other members of the IT team to deliver ongoing support to users and manage services to help maintain all operational IT systems.
• Maintains and adheres to appropriate procedures, records, and other documentation.
• Contributes ideas and suggestions to colleagues to assist with continuous improvement of the processes, procedures, techniques, and standards in use in the department.
• Supports, encourages, enthuses, and coaches stakeholders and other team members in adoption and use of existing and new systems, emphasising best practices.

Qualifications

• Strong understanding of Windows 8‑11, desktop PCs, laptops, mobile devices, and MS Office 365.
• Familiarity with Microsoft 365 and basic networking concepts (TCP/IP, VPN, firewalls).
• Excellent problem‑solving skills and a proactive approach.
• Strong communication and teamwork abilities.
• Ability to adapt to changing priorities and work under pressure.

Benefits

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters