Junior Housekeeping Supervisor

Room at the Top Recruitment; Hoddesdon; On-site; GBP 26,000; Full time

Job summary

A hospitality service provider in Hoddesdon is seeking a Junior Housekeeping Supervisor to ensure cleanliness and team effectiveness. You will oversee room presentation, support the housekeeping team, and ensure a welcoming atmosphere for guests. The ideal candidate will have 1-2 years in housekeeping and strong organizational skills. This full-time position offers annual salary of £25,471 and requires weekend availability.

Benefits

Company events

Company pension

Discounted or free food

On-site parking

Qualifications

• At least 1-2 years in hospitality housekeeping or similar.
• 1 year of housekeeping experience required.

Responsibilities

• Encourage inter-departmental communication for teamwork.
• Clean and maintain guest rooms to a high standard.
• Plan and supervise the housekeeping team's work.
• Ensure public areas are clean and tidy.

Skills

Good communication and interpersonal skills

Organised with good planning skills

Confident and self-motivated

Ability to prioritise work

Team player

Job description

As part of our clients housekeeping team, you will play an essential role in ensuring accommodation and site looks presentable, so that guests feel a genuine welcome and an optimistic attitude from all team members. You will support the team to create great memories for all guests. The servant‑hearted culture you set in the team will make each of the guests feel special, and you will have the ability to encourage the team to do the same. Our clients are part of a long line of history makers and strive to continuing growing their spirit of purpose, encouragement, and positivity, driving them forward to be the best.

As a junior housekeeping supervisor, you will assist the entire housekeeping department, taking responsibility to ensure the very highest level of service is consistently delivered. You will have responsibility for presenting the rooms and site to a great standard, which will contribute to our clients' guests having a great experience.

This role is based in Hoddesdon and the annual salary for this role is £25,471, working 8‑hour shifts with a 30‑minute unpaid break. Rotas are issued 2‑3 weeks in advance and will typically include working every other weekend. Standard shift times are 09:00‑17:00, with occasional variations of 08:00‑16:00 or 10:00‑18:00, depending on business needs.

Key Responsibilities

• Encourage efficient and effective inter‑departmental communication to promote a climate of teamwork and motivation.
• Communicate a clear and consistent message regarding departmental goals.
• Liaise and communicate with the Housekeeping Supervisor, Rooms Division Manager, and/or Duty Manager daily.
• Plan, prioritise, assign, supervise, review, and participate in the work of the housekeeping team.
• In the absence of the supervisor, allocate work to staff daily.
• Clean & maintain guest rooms to a high standard. Specific duties include, however are not limited to, making beds, dusting, vacuuming, cleaning the bathroom, changing towels, removing all rubbish, and deep cleaning.
• Ensure public areas are clean and tidy.
• Ensure all staff carry out their daily tasks to the required standards.
• Ensure the cleaning of in‑house laundry, towels, bedding, and curtains.
• When bedrooms are not in use, ensure that heating is turned off or down to low levels.
• Oversee the induction process for each new employee, ensuring they receive the correct training via buddy up.
• Develop staff as necessary through on‑the‑job training.
• Ensure that staff work safely, protecting guests, colleagues, and themselves.
• Ensure efficient and proper use of materials and equipment with reference to Health & Safety, and COSHH legislation.
• Report any faults/defects to the maintenance department and liaise with the maintenance supervisor on safety checks on electrical equipment.
• To include at least 1 year of housekeeping experience.

Person Specification

Experience and knowledge

• At least 1–2 years in hospitality housekeeping or similar.

Skills, personal attributes and behaviours

• Confident, self‑motivated and able to work on own initiative.
• Good communication and interpersonal skills.
• Organised with good planning, prioritising and time management skills.
• Ability to accurately prioritise work to minimise disruption to the centre.
• Demonstrates a positive customer‑focused approach to guests' needs and resolves problems quickly.
• Proactive in identifying and resolving problems with the ability to determine when to escalat**e problems to the Maintenance Manager and when to take ownership and resolve them personally.
• A good team player.

Other

• Understanding and supportive of the aims and goals of the trust.
• Able and willing to work flexible work patterns, including weekends and evenings.
• Flexible and willing to undertake extra duties as and when required.

Benefits

• Company events
• Company pension
• Discounted or free food
• On‑site parking