Junior Health & Safety Assessor

Once For All UK; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-growth SaaS provider in the UK is seeking a candidate to enhance supplier retention by improving customer satisfaction. The role involves verifying supplier submissions, conducting Health and Safety assessments, and ensuring quality customer service. Candidates should have a NEBOSH General Certificate or equivalent and 1-2 years of office experience. This position offers various benefits such as private medical insurance, a wellness fund, and ongoing professional development opportunities.

Benefits

Wellness fund

Private Medical Insurance

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development (CPD)

Holiday purchase Scheme

Volunteering days

Employee Assistance Programme

Team and company offsite events

Specsavers eye care voucher

Free Tea, Coffee, and fruit

Qualifications

• 1-2 years of experience in a busy office administration role.
• Ability to understand and interpret complex documentation.
• Strong listening and questioning skills.

Responsibilities

• Assess and verify supplier submissions accurately.
• Provide support to suppliers throughout the assessment process.
• Resolve customer queries efficiently via calls/emails.

Skills

Attention to detail

Problem-solving

Customer-centric approach

Organizational skills

Education

NEBOSH General Certificate or equivalent

Job description

Once For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.

Role Summary

To contribute to supplier retention by increasing customer satisfaction through assessing and verifying supplier submissions in a timely and accurate manner resolving issues in a pro-active way.

Role Accountabilities

To undertake Health and Safety assessments and provide advice and support to suppliers throughout the process.

To accurately verify documents submitted by suppliers based on set-criteria and in-line with the agreed processes providing support and guidance throughout the process.

To make outbound calls / emails in an efficient and timely manner to support customers with their submissions either by requesting data updates providing further information or resolving issues escalating where applicable.

To provide accurate responses to customer queries seeking clarification where required to ensure the correct response is provided.

To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies.

To assist in the development and delivery of additional Health and Safety services as and when required.

To work within the KPIs set and self-manage personal performance against business and personal targets set.

To meet regularly with their Team Lead to give feedback and help improve the customer service culture response times and tools to improve our internal and external experience.

To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.

To work closely with other teams and support when required to ensure a positive customer experience.

Knowledge Skills Experience and Qualifications

Holds NEBOSH General Certificate or equivalent AIOSH Membership desirable

1-2 years experience in a busy office administration role working across different systems

Good attention to detail with the ability to understand and interpret complex documentation.

A customer-centric approach with strong listening questioning and problem-solving skills.

Positive self-driven and results orientated whilst working well as part of a team.

Good administrative and organisational skills with the ability to prioritise and learn new systems quickly

What we offer

As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard :

• Wellness fund or
• Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• 24 / 7 and 365 Days Employee Assistance Programme
• Team and company offsite events
• Specsavers eye care voucher
• Free Tea Coffee and fruit every week Basingstoke office

Key Skills

Anti Money Laundering, Food Service, AED, Beauty And Fashion, Accommodation, HTML

Employment Type

Full Time

Experience

years

Vacancy

1