Junior Dental Laboratory Assistant

Complete Dental Solutions Ltd; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dental laboratory is seeking a candidate to support daily operations through administrative tasks, handling work orders, and communicating with dental practices. Responsibilities include sorting orders, managing bookings, answering calls, and maintaining records. Ideal candidates will possess good organisational skills and a willingness to learn. This is an excellent opportunity for those interested in developing a career in the dental laboratory field.

Responsibilities

• Receive and sort incoming postal and courier orders.
• Book laboratory jobs into the diary accurately.
• Write patient and dentist details clearly.
• Answer incoming telephone calls and deal with enquiries.
• Check completed work against job details before dispatch.
• Package and dispatch completed work safely.
• Assist with monitoring stock levels.
• Maintain records and support general administrative duties.

Skills

Good organisational skills

Attention to detail

Clear and polite telephone manner

Willingness to learn dental laboratory processes

Ability to follow instructions

Basic IT and record-keeping skills

Job description

Role Overview

To support the day-to-day running of the dental laboratory by assisting with administrative tasks, handling incoming and outgoing work, and acting as a point of contact between the laboratory and dental practices.

Key Responsibilities

• Receive, sort, and distribute incoming postal and courier orders to the correct laboratory department.
• Book laboratory jobs into the diary or system accurately, ensuring due dates and instructions are recorded.
• Write patient and dentist details clearly on models to ensure correct identification.
• Answer incoming telephone calls and deal with basic enquiries from dental practices.
• Pass technical questions to technicians and contact dentists when clarification is required.
• Check completed work against job details before dispatch.
• Package and dispatch completed laboratory work safely and correctly.
• Assist with monitoring stock levels and ordering laboratory and stationery supplies as required.
• Maintain records and support the laboratory team with general administrative duties.
• Scanning / Archiving of Plaster Models using a 3D Scanner.

Skills & Attributes

• Good organisational skills and attention to detail.
• Clear and polite telephone manner.
• Willingness to learn dental laboratory processes.
• Ability to follow instructions and procedures.
• Basic IT and record-keeping skills.