Junior Customer Success Engineer - Data & Automation

Black Nova Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic software startup is seeking a motivated Junior Customer Success Engineer to manage client data and automate workflows. Ideal candidates should have strong Excel skills, basic Python proficiency, and a collaborative mindset. This role offers an opportunity to grow in a fast-paced, data-driven environment, with a focus on enhancing technical skills and client support. The candidate will work closely with internal teams to deliver efficient experiences for clients.

Benefits

Learn in a modern SaaS environment

Gain real-world experience in customer operations

Work in a friendly team with growth opportunities

Qualifications

• Experience with advanced formulas and data management in Excel or Google Sheets.
• Proficiency with Python, especially for data scripting.
• Ability to analyze and clean data effectively.

Responsibilities

• Manage, clean, and analyze client data.
• Automate repetitive tasks using Python.
• Collaborate with internal teams to troubleshoot client processes.

Skills

Solid working knowledge of Microsoft Excel or Google Sheets

Basic proficiency in Python

Strong problem-solving and analytical thinking skills

Good communication skills

Eagerness to learn automation tools

Tools

Excel

Google Sheets

Python

Job description

A dynamic software startup is seeking a motivated Junior Customer Success Engineer to manage client data and automate workflows. Ideal candidates should have strong Excel skills, basic Python proficiency, and a collaborative mindset. This role offers an opportunity to grow in a fast-paced, data-driven environment, with a focus on enhancing technical skills and client support. The candidate will work closely with internal teams to deliver efficient experiences for clients.