Junior Application Support Officer

Alfianni Online - Artist Netwerk; Playden; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional healthcare provider in the United Kingdom is seeking a Junior Application Support Officer. This permanent full-time role involves maintaining user documentation, troubleshooting system issues, and assisting with software deployments for eRecord applications. The ideal candidate should have a NVQ Level 4 in a relevant subject and excellent communication skills. The salary for this position ranges between £27,485 to £30,162 annually, with a working pattern of 37 hours and 30 minutes per week.

Qualifications

• Education to NVQ Level 4 in a relevant subject or equivalent experience.
• Excellent written and spoken communication skills.
• Strong interpersonal and team collaboration abilities.

Responsibilities

• Develop and maintain user and configuration documentation for eRecord applications.
• Maintain records of application releases and version status.
• Configure applications and data stores to meet user needs.
• Provide expert advice and guidance on application opportunities.
• Assist in testing, deployment, and release of software.

Skills

Excellent written and spoken communication skills

Strong interpersonal and team collaboration abilities

Good presentation and documentation writing skills

Excellent problem-solving and troubleshooting skills

Ability to work independently and in a team environment

Education

National Vocational Qualification (NVQ) Level 4 in a relevant subject

Job description

Job Summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting a Junior Application Support Officer to support the ICE application and related eRecord systems. The role will involve maintaining user and configuration documentation, troubleshooting system issues, and contributing to the deployment of new software releases.

Key Responsibilities

• Develop and maintain user and configuration documentation for eRecord applications.
• Maintain records of application releases and version status.
• Configure applications and data stores to meet user needs.
• Provide expert advice and guidance on application opportunities.
• Assist in testing, deployment, and release of new or updated software.
• Identify and resolve systemic problems with applications.
• Participate in out‑of‑hours rota and on‑call schedule as required.

Essential Qualifications and Skills

• Education to National Vocational Qualification (NVQ) Level 4 in a relevant subject or equivalent experience.
• Excellent written and spoken communication skills.
• Strong interpersonal and team collaboration abilities.
• Good presentation and documentation writing skills.
• Excellent problem‑solving, troubleshooting, and decision‑making skills.
• Ability to work independently and in a team environment.

Desirable Experience

• Experience configuring and adapting eRecord applications.
• Experience working in an NHS operational role or computer application support role.
• Knowledge of project management processes.
• Progress towards or commitment to completing a relevant degree qualification.

Contract Details

Permanent full‑time role at Band 4 with a salary range of £27,485 to £30,162 per annum. Working pattern: 37 hours and 30 minutes per week.

Employment Information

Location: Regent Point, NE3 3HD. Reference number: 317‑2025‑50‑07‑DR. Posted 10 December 2025.