Junior Application Support Analyst - AI

System C; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health technology company in the UK is looking for a Junior Application Support Analyst to enhance customer support through AI and resolve incidents using SQL and diagnostic tools. This role involves collaborative problem-solving in a supportive environment. Ideal candidates will possess strong communication skills, basic IT knowledge, and a passion for user support. The company offers a comprehensive benefits package, emphasizing professional development and teamwork.

Benefits

Private healthcare

Pension

Life assurance

Employee discounts

Quarterly values awards

Qualifications

• Curious self-starter with great communication skills and a passion for helping users.
• Basic knowledge of AI agents/automation, SQL, and general IT fundamentals.
• Comfortable learning tools such as Jira/Confluence and remote support utilities.

Responsibilities

• Help drive the use of AI agents to enhance our customer support experience.
• Build and maintain simple AI automations for knowledge base content.
• Investigate and resolve incidents via Jira using application logs and SQL.

Skills

Communication skills

Problem-solving

Basic knowledge of AI agents/automation

SQL

Learning tools like Jira/Confluence

Tools

Jira

Confluence

Job description

Description

At System C, we build technology that connects and transforms health and care. We're looking for a Junior Application Support Analyst (AI), known internally as Associate Application Support Analyst (AI), to help our customers - primarily local authorities using Liquidlogic's education and social care case management software - get the very best from our products. You'll be part of a friendly, high‑performing team that thrives on collaboration, ownership and doing the right thing.

What you'll do

• Help drive the use of AI agents to enhance our customer support experience.
• Build and maintain simple AI automations (e.g., for knowledge base content and Jira workflows).
• Investigate and resolve incidents via Jira, using application logs, SQL and other diagnostic tools.
• Reproduce issues on test systems and work with Development, Product and Problem Management to progress fixes.
• Support customers using our hosted and on‑premises environments, keeping them updated throughout.
• Write clear documentation and share your learning with teammates.

About you

• Curious self‑starter with great communication skills and a passion for helping users.
• Basic knowledge of AI agents/automation, SQL and general IT fundamentals.
• Comfortable learning tools such as Jira/Confluence and remote support utilities.
• Any exposure to server monitoring or admin is a bonus.
• You enjoy solving problems in ambiguous, fast‑changing environments and you value humility, collaboration and integrity.

  Why System C?

  We’re one team with big ambitions. Expect a supportive environment, on‑thejob learning, formal development programmes, private healthcare, pension, life assurance, income protection, cycle to work, employee discounts and quarterly values awards. We believe in owning our impact and always being better – together. If you’re excited by AI, love untangling tricky issues, and want your work to matter to millions, we’d love to hear from you. Apply today.