Junior Account Manager

Inspired Thinking Group (ITG); Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A marketing agency in Greater London is seeking a Junior Account Manager to oversee eCRM campaigns for a major client. The role involves managing email communications, collaborating with various teams, and ensuring client satisfaction. Candidates must be fluent in Dutch and English, possess strong customer service skills, and thrive in a fast-paced environment. The position offers competitive salary and numerous perks including remote work options, a wellbeing day, and employee awards.

Benefits

25 days holiday plus bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Online community savings platform

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards with £250 bonus

Paid Volunteer Day

Referral scheme

Wellbeing Programme

Enhanced Family Friendly Leave

Qualifications

• Fluent in Dutch and English; Flemish is also acceptable.
• Experience in a digital marketing environment.
• Ability to deliver quality work under pressure.

Responsibilities

• Manage multiple eCRM campaigns for a client.
• Coordinate internal teams for email marketing.
• Report on campaign performance.

Skills

Fluent in Dutch

Fluent in English

Customer centricity

Attention to detail

Ability to manage multiple campaigns

Job description

As a Junior Account Manager, you will oversee multiple eCRM campaigns for our Dutch client VodafoneZiggo and help them deliver amazing email communications to their customer base.

This role is being offered on an initial 6-month fixed term contract and requires spoken & written fluency in Dutch (or Flemish) and English.

This job will involve working closely with multiple client stakeholders to extract detailed requirements about email marketing campaigns and being able to confidently brief internal departments through a work management process. You will manage and deliver dynamic email campaigns and one-off requests through all stages of the process from briefing, testing and deployment. You will also need to support the Account Manager and Director with management of tracking all activities against the client’s budget.

You’ll thrive on transforming challenges into opportunities and providing great customer service. Communication is key with this role as you’ll be working with multiple client stakeholders, ITG’s data team, email developers and a wider deployment team. Your satisfaction will come from coordinating this activity to completion, running successful campaigns.

This will be a role that will give you opportunities for growth, and you’ll be fully supported every step of the way.

Your responsibilities will include:

• Being in contact with our client (for example to discuss the upcoming campaigns and to receive briefings, but also to request approval for the created e-mails)
• Briefing e‑mail marketing campaigns to our internal teams and testing the outcome
• Planning your email marketing campaigns with all the internal teams
• Working together with all the internal stakeholders
• Campaign reporting and recommendations
• Working as efficient as possible

• To be considered, you must be fluent in Dutch and English (Flemish is also fine)
• You’ll be a customer centric individual, our people go above and beyond for our clients, completing briefs right first time, on time, every time.
• You can manage your own workload efficiently, you won’t be micro‑managed at ITG and being able to deliver quality with speed is essential.
• You perform well under pressure, this is a fast‑paced role where you’ll be managing multiple campaigns at any given time. Projects may come to a close simultaneously and you can manage priorities efficiently.
• You have an attention for detail and you are not afraid to speak up your mind if something doesn’t meet the quality level.
• Finally, ideally you will have experience in a digital marketing environment, where you’ve worked on email marketing campaigns through an ESP, ideally in an agency environment but this may have also come from a client‑side position.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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