Journey Transformation Analyst

The IG Group; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading fintech company is seeking a Journey Transformation Analyst to enhance journey mapping standards and translate insights into actionable requirements. You will collaborate with stakeholders and technical teams to improve user experiences. The ideal candidate will have experience in process mapping, excellent analytical skills, and the ability to drive change in a complex regulatory environment. This role offers a hybrid working model and diverse workplace initiatives.

Benefits

Competitive salary & benefits plan

1 additional day off for birthday

2 additional days off for voluntary work

Share Plans for Employees

LinkedIn Learning platform free access

Employee Assistance Program

Qualifications

• Experience creating detailed business process maps using BPMN notation.
• Proficiency with process mapping tools like Visio or Lucidchart.
• Strong understanding of swimlane diagrams and cross-functional flows.

Responsibilities

• Map and analyse user journeys.
• Conduct deep-dive sessions for journey discovery.
• Create detailed Jira tickets for technical delivery.

Skills

Business process mapping

Stakeholder interviews

Technical requirements translation

Analytical skills

Education

Experience in Finance sector

Tools

Visio

Lucidchart

Jira

Job description

As a Journey Transformation Analyst, you'll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our journey intelligence capabilities from the ground up. You'll be instrumental in building our journey mapping standards and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys.

Responsibilities

• Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost analysis, scalability constraints, compliance gaps, and operational impact metrics
• Lead comprehensive journey discovery - Conduct deep-dive sessions with teams to understand current user experiences, capturing both qualitative pain points and quantitative impacts including manual effort, error rates, and business costs
• Build evidence-based improvement cases - Transform journey insights into compelling business cases with clear ROI calculations, risk assessments, and competitive benchmarking for technical delivery teams
• Drive technical delivery coordination - Create detailed Jira tickets and maintain traceability between journey improvements and system changes, ensuring seamless handover to technical teams

What you'll need for this role Someone who can understand messy, real-world user journeys and translate them into clear, logical visual maps with compelling business impact analysis - then bridge the gap between journey improvement opportunities and technical delivery. You'll need to be comfortable speaking with people at all levels of the organisation, asking detailed questions about user experiences and their business impact, and creating documentation that quantifies the cost of current-state friction for operational teams, senior management, and technical teams to understand and act upon. This role offers excellent exposure to the full breadth of our trading and investment business user journeys and the opportunity to directly contribute to transformation initiatives that remove friction and improve both client experience and operational efficiency. While there are many profiles of people who work at IG - across all roles, we're looking for a few common traits:

Desired Traits

• You are curious about our product and the technology that sits behind it
• You are impatient about driving change and willing to deliver at pace
• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise
• You are a creative problem solver capable of innovating and thinking big

Essential Skills

• Experience creating business process maps using BPMN notation
• Proficiency with process mapping tools (Visio, Lucidchart, or similar)
• Strong understanding of swimlane diagrams and cross-functional process flows
• Experience conducting stakeholder interviews and process discovery sessions
• Experience writing clear business requirements and functional specifications
• Familiarity with Jira or similar project management tools for technical delivery
• Ability to translate business process improvements into technical requirements
• Understanding of how process changes translate into system configuration or development needs
• Excellent attention to detail with ability to capture complex processes accurately
• Strong analytical skills to identify process inefficiencies and improvement opportunities
• Experience of working within the Finance sector and/or industries with similar complex customer journeys

IG Group (LSEG: IGG) is a leading global fintech company, established in 1974, and headquartered in London. As an innovative member of the FTSE 250, IG Group provides dynamic online trading platforms and a robust educational ecosystem, empowering ambitious individuals worldwide in their pursuit of financial freedom. With operations spanning nineteen countries across Europe, Africa, Asia‑Pacific, the Middle East, and North America, IG Group offers clients access to approximately 19,000 financial markets, including shares, forex, indices, and commodities.

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

Perks

• Competitive salary & benefits plan
• 1 additional day off to celebrate your Birthday
• 2 additional days off a year for voluntary work
• Share Plans for Employees
• Comprehensive global and local onboarding process - to the company and to your role
• Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture
• LinkedIn Learning platform free access
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Employee Assistance Program
• We work in hybrid working model

Learn more about the Perks here!