Italian Customer Service

Red Dot Commercial Limited; Kingston near Lewes; On-site; GBP 28,000; Full time

Job summary

A leading virtual reality company is seeking an Italian Customer Service representative to join their team in Belfast. The role involves supporting users on VR platforms and engaging with the online community. Candidates must be fluent in Italian (C1) and English (B2), have experience in customer support, and be able to type at 55+ WPM. This position offers an exciting opportunity to develop skills in a fast-growing industry with comprehensive training and perks.

Benefits

Full training

Ongoing support

Qualifications

• Experience in customer support or social media/community support.
• Type at 55+ WPM with 95% accuracy.
• Interest in or experience with VR or gaming is desirable.

Responsibilities

• Help users with general and individual support queries.
• Monitor social media, forums, and product review platforms.
• Support engagement and community activity across digital channels.

Skills

Customer support experience

Fluent in Italian (C1)

Fluent in English (B2)

Typing at 55+ WPM

Job description

Italian Customer Service

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

The basics

Location: On‑site, Belfast VR Hub (BT1)

Hours: 40 hours per week, scheduled between 6am‑7pm, Monday‑Sunday

Salary: £27,019.20 per year + additional perks and benefits

Languages: C1 Italian + B2 English

What you’ll be doing

As part of our social support team, you’ll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.

Your responsibilities will include

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on‑brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user‑generated content and encouraging community involvement
• Identifying ways to reuse and enhance self‑service content across platforms

What you’ll need

This role is a strong fit if you:

• Have experience in customer support or social media/community support
• Are fluent in Italian (C1) and English (B2)
• Can work five days per week between 6am‑7pm
• Type at 55+ WPM with 95% accuracy
• Have an interest in or experience with VR or gaming (desirable)

What you’ll get

You’ll join a friendly, fast‑moving team where you’ll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now.