IT Technician - 2 Posts, Carpenter House, Perth - PKC13322

Perth and Kinross Council; United Kingdom; Hybrid; GBP 18,000 - 33,000; Full time

Job summary

A local council in the United Kingdom seeks an IT Technician to provide technical support across multiple locations. The role involves first and second line support, configuration, and maintenance of ICT equipment, ensuring high-quality service delivery. Candidates should hold an HNC in ICT or equivalent experience, along with essential skills in collaboration, organization, and problem resolution. A valid UK driving license is required. The position offers competitive salary, flexible working options, and professional development opportunities.

Benefits

Generous annual leave

Pension scheme

Flexible working policies

Access to various benefits

Qualifications

• Educated to HNC level in an ICT-related discipline or significant ICT support experience.
• Valid UK driving license required to travel across locations.

Responsibilities

• Provide first and second-line technical support across PKC.
• Install, configure, maintain, and support ICT equipment and software.
• Log, prioritize, and resolve user queries via the IT Helpdesk.
• Maintain the Council’s ICT asset register and perform system data input.

Skills

Collaboration

Organizational skills

Problem resolution

Clear communication

Education

HNC level in ICT-related discipline

Tools

Microsoft Windows 11

Microsoft 365

IT Service Management software

Job description

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Technician, 2 Posts (Fixed Term until 31 March 2027) - PKC13322
Post 1 - £30,689 - £32,866 (36 Hours per week)
Post 2 - £18,413 - £19,719 (21.6 hours per week)
Carpenter House, Perth

You will provide first and second-line technical support across Perth & Kinross Council and contribute to IT projects as required.

The role involves delivering high-quality ICT support through Helpdesk services and on-site assistance across PKC locations during school and business hours, with occasional early mornings, evenings, and weekends. You will also support and guide IT students and colleagues in their daily tasks.

Key responsibilities include:

• Working collaboratively to install, configure, maintain, and support ICT equipment, peripherals, and standard software.
• Providing first-line support by logging, prioritising, and resolving user queries and faults via the IT Helpdesk.
• Assisting with the maintenance of the Council’s ICT asset register and performing system data input.
• Preparing written and verbal progress reports as required.
• Carrying out other duties as allocated.

Skills & Experience Required

Candidates must be educated to HNC level in an ICT-related discipline or have substantial experience in a professional ICT support environment.

You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Essential skills and experience:

• Proven ability to work collaboratively within a team and build effective working relationships.
• Strong organisational skills with the ability to work under pressure, manage multiple tasks, and take responsibility for prioritising your workload.
• Experience in handling technical enquiries and providing specialist advice, including investigation and problem resolution.
• Clear and confident communication skills, with the ability to explain technical issues to users with varying levels of knowledge.

Technical expertise required:

You must demonstrate a strong technical understanding and practical experience with:

• Microsoft Windows 11 operating systems and PCs in an enterprise environment.
• Enterprise printing solutions.
• Microsoft 365 (Office 365).
• IT Service Management (ITSM) or Helpdesk software

Desirable experience:

• Supporting Android smartphones, iPads, and audio-visual equipment.
• Using Active Directory and Microsoft Management Console (MMC).
• Working with Microsoft System Centre Configuration Manager (SCCM).
• Using service desk tools such as Ivanti Service Desk.
• Familiarity with automated call distribution (ACD) systems.
• Previous experience in a Council or educational environment.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Counciland you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Kevin Brown on 01738 477318 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on [phone] or [e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.