IT Technician

Team17; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent gaming studio in Wakefield is seeking an IT Technician for its IT Services team. You will manage support tickets, create technical solutions, and assist colleagues in a collaborative environment. The ideal candidate should have over 3 years of experience in support, strong troubleshooting skills, and knowledge of Microsoft technologies. This role provides a unique opportunity to work in a dynamic team within the gaming industry, promising hands-on experience with various technologies.

Qualifications

• 3+ years of experience handling support tickets in a service desk environment.
• Experience with PowerShell scripting is desirable.
• ITIL certification is a plus.

Responsibilities

• Manage assigned support tickets effectively.
• Create technical solutions as part of support activities.
• Provide reliable assistance to colleagues.

Skills

Microsoft management and security technologies (Intune, 365, Active Directory)

Support for Microsoft 365 Office applications

Software & hardware troubleshooting

Excellent troubleshooting skills

Strong communication skills

Job description

Wakefield (on-site 3 days per week)

Team 17 Digital Limited is seeking to hire an IT Technician to work as part of our IT Services team. The focus will be on managing assigned support tickets, creating technical solutions as part of support and project activities, and providing friendly, reliable assistance to colleagues. We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and approximately 400 employees. This is a fantastic opportunity for a candidate who has a solid grasp of IT support principles and is ready to take on more challenging tasks and responsibilities.

Joining Team17 means working alongside a team of talented and brilliant people who love what they do. You'll have opportunities to enhance your skills, contribute to diverse and exciting projects and be part of a passionate team that values creativity, collaboration, and diversity. We’re tried and true video game veterans, and over the last 35 years we’ve developed and published some of the most popular and recognisable video games. From the iconic Worms to The Escapists, Overcooked! Hell Let Loose, DREDGE and a whole lot more.

Requirements

Essential Experience

• Working with Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
• Providing support for Microsoft 365 Office applications
• At least 3 years of experience handling support tickets in a service desk environment
• Software & hardware troubleshooting
• Writing and maintaining knowledge base articles

Desired Experience

• ITIL certification
• SDI Service Desk Analyst (or above)
• Windows & MacOS
• PowerShell scripting

Other Skills and Comments

We are looking for a candidate with excellent troubleshooting and support skills, with a collaborative approach to work and an enthusiastic can‑do attitude. Strong communication skills are essential. The role will offer hands on experience with a multitude of exciting technologies ranging from security to games consoles, from AV to games development software.

A full clean driver's license will be required for infrequent visits to other sites. The role is preferred onsite in Wakefield with possible options for flexible working.

Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in!

Accessibility is at the heart of our games, and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.