IT Technician

Beacon; Crowborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in England is seeking an IT Support Technician to assist in managing and maintaining its ICT systems. The role involves supporting server operations, managing Active Directory, and responding to helpdesk requests. The ideal candidate has a solid understanding of network security and hardware/software support. This position offers an opportunity to work in a collaborative environment, ensuring effective ICT service delivery across the Trust's sites.

Qualifications

• Experience with ICT hardware, software, and network infrastructure.
• Knowledge of network monitoring tools like Smoothwall.
• Ability to monitor and manage service requests efficiently.

Responsibilities

• Support the Senior IT Technician in managing ICT systems.
• Monitor and respond to helpdesk tickets per SLAs.
• Ensure IT Asset Management Database accuracy and updates.

Skills

Network and data security

Microsoft 365 administration

Active Directory management

Helpdesk support

CCTV systems

Tools

Smoothwall

Azure

SIMS

PaperCut

Job description

Responsibilities

Support the Senior IT Technician in the operational management and control of technical aspects of the installation, configuration and maintenance of the Academy's ICT hardware, software and network infrastructure at Beacon Academy and across our Trust sites when required. including:

• Servers, physical and virtual
• Assisting in the management of AD, DNS, DHCP, Azure, 365
• Web filtering and monitoring via Smoothwall
• Wired and wireless network devices
• Network and data security, VLANS and routing
• System monitoring
• Workstations and mobile devices
• Telephony
• CCTV
• Access control
• Software installation
• Cabling to network devices
• Network printing devices, including PaperCut platform
• Interactive whiteboards and projectors, Smartboard and Promethean
• Microsoft 365 administration
• Installation of clients and updates of the MIS, SIMS
• Third party stakeholder support as required

Monitoring of Helpdesk and Service Requests

• Monitor and respond to tickets and service requests on the helpdesk
• Ensuring that these are progressed within agreed Service Level Agreements (SLAs)
• Acting as second line support and escalating to the Senior Technician as appropriate

Producing the appropriate ID badges, ensuring appropriate access control measures are implemented in line with Academy and Trust policies

General Support

• Act as an additional point of contact regarding technical issues with manufacturers, suppliers and other support organisations
• Update documentation which includes network design, inventories, details of licences and warranties
• Co-ordinating with the rest of the department, ensure that the IT Asset Management Database is kept up to date in line with agreed audit schedules
• Conduct equipment checks on a periodic basis
• Work with the Junior Technician to arrange the collection and disposal of electronic equipment as required
• Contribute to the continuous improvement of the Trust's ICT services to meet its future needs
• Work collaboratively with colleagues across the Trust's ICT Department. This may, on occasion, require sign-off support subject to agreement.

Undertake any training as reasonably required to conduct the role.