IT Technician

University of Cambridge; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in England seeks to appoint an IT Technician to provide comprehensive IT support services. The successful candidate will provide customer service support, investigate issues, and maintain systems in a collaborative environment. Applicants should have experience in both Windows and Linux environments, strong communication skills, and a keen appetite for learning new technologies. The role offers opportunities for personal development and is permanent. Applications are welcome from those interested in part-time or flexible working arrangements.

Qualifications

• Experience in a customer-facing role in IT.
• Ability to communicate effectively both orally and in writing.
• Experience managing and prioritizing tasks.

Responsibilities

• Provide customer service support as a routine contact.
• Investigate problems in systems and assist with IT projects.
• Perform system management including installing and removing hardware/software.

Skills

Customer service support

Communication skills

Task management

Linux environment experience

Windows environment experience

IT troubleshooting

Networking knowledge

Education

HNC/HND level 4/5 vocational qualifications or equivalent

Job description

The Faculty

The Faculty of Mathematics comprises of two closely linked departments; the Department of Applied Mathematics and Theoretical Physics (DAMTP) and the Department of Pure Mathematics and Mathematical Statistics (DPMMS). Together, the Departments has over a hundred academic staff, more than 110 research staff and just under 90 professional services staff. The Faculty is housed at the Centre for Mathematical Sciences on Wilberforce Road, a purpose-built site designed to create a collaborative working environment with both indoor and outdoor workspaces. The site has its own cafe and is about 20-minute walk from either Madingley Road Park and Ride or the city centre.

The Team

The IT Team develops, operates and maintains services including internet connectivity, Wi‑Fi printing, software, over 350 managed desktops (Linux and Windows), bespoke software applications (including software to support mathematics examinations), user helpdesk services, AV systems, storage, high performance computing, specialist scientific computing support and website management.

The Role

The Faculty of Mathematics is seeking to appoint an IT Technician to provide IT support services to the Faculty. The successful candidate's duties are to:

• Provide customer service support, acting as a routine contact for requests for support and responding to a range of service requests.
• Provide second line investigation, aid diagnosis and support others to promptly track, monitor, report, resolve or escape issues.
• Liaise between the internal first‑line and second‑line support teams as well as with the University's central Information Services.
• Investigate problems in systems, processes and services and assist with the implementation of IT projects.
• Perform system management and maintenance by installing or removing hardware and/ or software using standard installation procedures and tools.
• Maintain the printer fleet, utilising the University's print environment.
• Conduct tests and report malfunctions, documenting results in accordance with agreed procedures, as well as gathering data and supporting investigations of problems and faults relating to the installation of hardware and/ or software.
• Provide network support by identifying and resolving network problems following agreed procedures. Using network management software and tools to collect agreed performance statistics and carrying out agreed network maintenance tasks.
• Perform database management by using database system software and tools to collect agreed performance statistics.

About You

• experience working in a customer‑facing role in IT
• ability to communicate effectively orally and in writing
• ability to manage and prioritise your own tasks
• confidence and tact in dealing with people at all levels
• ability to work on your own initiative and within a team
• ability to follow processes and procedures
• demonstrable experience of working in a Windows & Linux environment
• at least three of the following: basic knowledge of IT networking; Windows system administration; Linux system administration, Scripting, Ansible configuration management, managing virtual machines, writing user facing documentation; supporting people in an academic environment; experience of troubleshooting IT hardware and software
• ability to respond to requests for support via email, virtual meetings, over the phone and in person
• keen appetite for learning and supporting new technologies and embracing change.
• education to HNC/ HND level 4/5 vocational qualifications or equivalent level of practical experience

We encourage our team to develop relevant skills through training in agreement with the line manager.

Applications from experienced staff already working within the University of Cambridge who would be interested in taking up this role on a secondment basis are welcomed.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

On the online application form, you should explain the reasons for your application and how your knowledge, skills and experience match the requirements of the role.

We welcome applications from individuals who wish to be considered for part‑time working or other flexible working arrangements.

The post is offered on a permanent basis.

Please note that the previous deadline has been extended from 22 December 2025 to January 4th, 2026.

Interviews are expected to take place during the week commencing 19 January 2026.

The full contact details for two referees, one of which should be your current or most recent line manager (including their email address), should be included.

If you would like to informally discuss this role, please contact Matthijs van den Bergh Computing and IT Manager in the Faculty of Mathematics - [e-mail].

Please quote reference LE48158 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/ or salary requirements.