IT Technician

Dirlik Designs; Blyth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading design firm in Blyth is seeking an IT Support Technician to ensure smooth operations of IT systems across multiple sites. The role involves providing first line support, troubleshooting IT issues, and managing IT hardware setups. The ideal candidate will have relevant IT certifications and experience in a similar role. Strong communication skills and a proactive attitude are essential. Join a dynamic team in this exciting opportunity to enhance your IT expertise and support diverse IT environments.

Qualifications

• Previous experience in an IT Support or Technician role.
• IT-related certification or a relevant degree is required.
• Basic scripting knowledge (Powershell, Python) is advantageous.

Responsibilities

• Provide first line IT support across the Group.
• Troubleshoot IT issues and assist with infrastructure.
• Install and configure IT hardware and software.

Skills

Problem solving skills

Excellent customer service

Communication skills

Organizational skills

Education

IT-related certification (CompTIA A+, Microsoft Certified, ITIL foundation)

Relevant degree

Tools

Microsoft 365

Active Directory

Azure

Job description

Purpose of the Position

You will provide first line support across the Group, ensuring smooth operations of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. Supporting colleagues who are both office and shopfloor-based working across all 3 sites. Taking the lead in supporting and problem solving a range of IT issues including hardware, software, and basic networking.

Key Accountabilities

• Installation, configuration and support of IT hardware, including computers, laptops, mobile devices and peripherals.
• Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues.
• Support business applications, including Microsoft 365 and Windows.
• Perform basic network troubleshooting (Wi-Fi, connectivity, IP issues).
• Manage user accounts across various IT systems, including Active Directory, and Entra ID.
• Handle IT onboarding and offboarding processes.
• Perform data backups and restorations as required.
• Upgrade and repair IT hardware/ software as needed.
• Manage IT procurement, including ordering of equipment and consumables.
• Support meeting room AV equipment, and other IT peripherals.

Education, Experience & Knowledge

• Previous experience in an IT Support or Technician role.
• IT-related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree.
• Previous experience in Manufacturing/ Engineering environments is desirable but not essential.
• Basic scripting knowledge (Powershell, Python) for automation.
• Exposure to cloud technologies (Azure).

Core Competencies & Skills

• Good problem solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent customer service with strong communication skills and ability to support non-technical users.
• Proactive, organised, and able to work independently.