IT Technical concierge

Just IT Recruitment; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading architectural design firm in South West London is seeking an IT Technical Concierge to ensure the smooth operation of audio-visual systems and provide IT support. The ideal candidate will have experience with proactive maintenance and customer service. This position offers a salary of up to £45,000 per annum plus bonus and benefits, within a dynamic team environment.

Benefits

Bonus

Benefits

Qualifications

• Experience with audio-visual systems and proactive maintenance.
• Familiarity with IT helpdesk software and customer support.
• Strong communication skills for interacting with staff and clients.

Responsibilities

• Act as the first point of call for IT support.
• Ensure smooth operation of all front of house IT systems.
• Log and escalate support requests as needed.

Skills

Proactive maintenance

Audio-visual systems knowledge

Customer support

Helpdesk software proficiency

Tools

POLY equipment

IoT devices

Job description

IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW London

Just IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather.

The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed.

As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area.

About the Role

This role sits within their clients IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house.

Key responsibilities include:

• The audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.
• Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems, including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.
• Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion.
• Working hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events.
• Ensure that the following are checked regularly and always fit for purpose:

• Meeting rooms and equipment
• Printing facilities and equipment IoT devices in gym and social areas
• Other technical duties, such as PAT testing for equipment.

• Work with Admin and IT teams to ensure space booking software is functioning as required.
• Provide appropriate support to other members of the wider IT team.
• Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.
• Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.
• Create and maintain documentation on end user processes, such as “how to” guides, ensuring that these are kept up to date and relevant.
• Keep accurate up to date records, such as equipment loans, user details, software licenses etc.

• Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.

• Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC.

The Offer:

• Salary: Up to £45,000 per annum + Bonus and Benefits
• Location: South West London
• Contract: Permanent

If you're looking to be part of a one of the leading architectural companies apply to me directly at [e-mail]

You will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection.