IT Team Lead - Real-Time Support & Data Dashboards

NBCUniversal; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading media and entertainment company in Greater London is looking for a TechEx IT Team Leader to oversee the daily operations of an IT support team. The ideal candidate will have a strong technical background and will be responsible for managing team workflows, developing dashboards related to KPIs, and ensuring high standards of support. Candidates should have over 5 years of IT support experience, a Bachelor’s degree in IT, and excellent communication skills. This role offers opportunities for professional growth and a collaborative work environment.

Qualifications

• 5+ years in IT support roles with at least 2 years in a leadership role.
• Proficient in ITSM tools and dashboarding software.
• Eligible to work in the UK.

Responsibilities

• Oversee and support daily operations of the IT support team.
• Develop, maintain, and update real-time dashboards.
• Mentor and coach team members for skill development.

Skills

ITSM tools

dashboarding software (Power BI, Tableau)

ticketing systems (ServiceNow, Jira)

network fundamentals

excellent communication skills

Education

Bachelor’s degree in Information Technology

Tools

Power BI

Tableau

ServiceNow

Jira

Job description

A leading media and entertainment company in Greater London is looking for a TechEx IT Team Leader to oversee the daily operations of an IT support team. The ideal candidate will have a strong technical background and will be responsible for managing team workflows, developing dashboards related to KPIs, and ensuring high standards of support. Candidates should have over 5 years of IT support experience, a Bachelor’s degree in IT, and excellent communication skills. This role offers opportunities for professional growth and a collaborative work environment.