IT Systems Support Engineer

Champneys; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel and spa chain seeks an IT Systems Support Engineer to support operations at various sites. Responsibilities include providing IT support to staff, maintaining systems, and ensuring compliance with security standards. The ideal candidate has experience in fast-paced environments, strong technical skills, and a customer-focused mindset. A full UK driving license is required. Benefits include spa discounts and wellness incentives.

Benefits

Health, Wellness and Wellbeing incentives

Digital fitness programmes

Complimentary Spa Day

50% discount on Champneys products

Qualifications

• Experience in an IT support role within a fast-paced environment.
• Strong understanding of Microsoft 365, Active Directory, and Windows environments.
• Basic networking knowledge including Wi-Fi and VPN.

Responsibilities

• Act as the first point of contact for IT support requests.
• Provide 1st and 2nd line support for devices.
• Support property management & point-of-sale systems.

Skills

IT support experience

Microsoft 365

Active Directory

Basic networking knowledge

Wi-Fi troubleshooting

Customer service mindset

Flexibility in working hours

Tools

Active Directory

Microsoft 365

Job description

IT Systems Support Engineer

Champneys Head Office

Contract: Full Time
Salary: Dependent on experience

Based at Mottram Hall

Role Overview
We are seeking a customer-focused Internal IT Support Engineer to support our hotel, spa, and resort operations. The role involves providing day-to-day IT support to staff across multiple departments, ensuring business-critical systems remain reliable and secure. You will be responsible for supporting front-of-house, back-office, and guest-facing technologies, including property management systems, POS, Wi-Fi, and conferencing facilities. This role requires excellent technical skills, strong communication, and the ability to deliver high-quality IT service in a fast-paced hospitality environment. Travel between resorts and hotel sites will be required as part of this role.

Key Responsibilities

• Act as the first point of contact for IT support requests from hotel, spa, and resort staff.
• Act as the primary point of contact for IT issues, escalating complex cases to senior engineers or third-party vendors when required.
• Provide 1st and 2nd line support for desktops, laptops, printers, and mobile devices.
• Support property management & point-of-sale (POS) systems
• Maintain user accounts and access permissions in Active Directory and Microsoft 365.
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot and escalate networking issues (Wi-Fi, VPN, DHCP, DNS, firewalls).
• Ensure security compliance, patching, and monitoring of IT systems.
• Keep asset registers, documentation, and support procedures up to date.
• Assist with IT projects such as system upgrades, migrations, and rollouts of new technologies.
• Provide training and guidance to staff on using IT systems effectively.

Key Skills & Experience

• Experience in an IT support role (1st/2nd line) ideally within a hospitality, retail, or similar fast-paced environment.
• Strong understanding of Microsoft 365, Active Directory, and Windows environments.
• Basic networking knowledge (switching, Wi-Fi, VPNs, DHCP/DNS).
• Experience with Wi-Fi troubleshooting.
• Strong communication and interpersonal skills, with a customer service mindset including the ability to simplify and explain new technologies
• Ability to prioritise and manage multiple support requests.
• Flexible approach to working hours (occasional evening/weekend support if required).
• Full UK driving licence and willingness to travel between sites.

Desirable Skills

• Knowledge of virtualization (VMware/Hyper-V).
• Exposure to Azure AD, Intune, and mobile device management.
• Strong interest or experience in AI-powered tools and automation.
• Ability to explain emerging technologies

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts

Champneys experiences (such an overnight stay or an ultimate spa day experience)App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.In house social media connecting our Champneys FamilyEmployee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.Motivating, rewarding and engaging colleague events.Discounted stays for you, your friends and family at any of our properties.Complimentary Spa Day on completion of your probationary period.50% discount on all Champneys products.Great discounts on our partner products Elemis and Clarins.Discounted membership to our exceptional health clubs.Merlin Entertainments Attraction.Introduce a friend incentive.Long Service celebrations.Free parking [Hotels and Resorts only].Professional Uniform.

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