IT Systems Analyst: Cloud, Windows/Linux, 24x7 Support

DF Capital; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution in Manchester seeks an IT application support specialist to manage incidents and enhance service quality. The role demands strong communication, problem-solving skills, and basic knowledge of operating systems and cloud services. Key responsibilities include managing support tickets, communicating with users, and optimizing IT application performance. This position offers a vibrant working environment, comprehensive benefits including medical insurance and a generous pension scheme, and opportunities for professional development.

Benefits

Private medical insurance for you and your partner/spouse

10% Employer pension contribution

30-day annual leave plus Bank/Public Holidays

Free Gym Membership

Discretionary annual bonus

Discretionary share awards

Life Assurance

Income Protection

Tax efficient salary sacrifice scheme

Paid Volunteering leave

Qualifications

• Empathetic problem solver with excellent communication skills.
• Strong sense of ownership and task completion.
• Willingness to learn new technologies and maintain industry knowledge.

Responsibilities

• Support and resolve IT application-related incidents efficiently.
• Keep incident management systems up to date.
• Provide communication to users on service requests.

Skills

Basic understanding of operating systems (Windows, Linux)

Knowledge of network services and protocols

Familiarity with server infrastructure and virtualization technologies

Knowledge of Cloud Based Service Providers (AWS, Azure)

Helpdesk management skills

Experience with Powershell and VB scripting

Problem diagnosis and resolution

Ability to produce clear written material

Ability to communicate technical information to non-technical stakeholders

Technical requirements definition skills

Job description

A leading financial institution in Manchester seeks an IT application support specialist to manage incidents and enhance service quality. The role demands strong communication, problem-solving skills, and basic knowledge of operating systems and cloud services. Key responsibilities include managing support tickets, communicating with users, and optimizing IT application performance. This position offers a vibrant working environment, comprehensive benefits including medical insurance and a generous pension scheme, and opportunities for professional development.