IT Support Technician - Remote & On-Site Helpdesk

Home Bargains; Amesbury; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading discount retailer in the UK is seeking a Support Technician to join their IT Support team. The role involves providing technical support across various business areas, including hardware and software troubleshooting. Candidates should possess experience in network security, effective communication skills, and a customer-focused attitude. This full-time position offers a salary of £33,000 - £37,808 annually, along with benefits like a pension scheme and store discounts.

Benefits

28 days annual leave, increasing to 33 after 5 years

Contributable company pension scheme

10% store discount

Death in Service Benefit

Long service recognition scheme

Qualifications

• Experience in network security and infrastructure management.
• Knowledge of ERP systems, especially AS400.
• Ability to communicate with third-party IT service providers.

Responsibilities

• Diagnose and resolve hardware/software issues.
• Install and configure Windows and Citrix systems.
• Maintain confidentiality in compliance with GDPR.

Skills

Network security & infrastructure

Customer focus

Effective communication

Problem solving

Planning and organizing

Tools

AS400

Windows

Citrix

Service Desk Plus

Job description

A leading discount retailer in the UK is seeking a Support Technician to join their IT Support team. The role involves providing technical support across various business areas, including hardware and software troubleshooting. Candidates should possess experience in network security, effective communication skills, and a customer-focused attitude. This full-time position offers a salary of £33,000 - £37,808 annually, along with benefits like a pension scheme and store discounts.