IT Support Technician Apprenticeship

Oaklands College; Tyttenhanger; On-site; GBP 20,000 - 28,000; Full time

Job summary

An educational institution in Tyttenhanger, UK, is looking for a candidate to provide first-line technical support to staff and students. You will ensure the smooth operation of IT systems and services, maintaining a high standard of customer service while resolving IT issues efficiently. The position requires working Monday to Friday from 8:30 am to 5:00 pm over an 18-month apprenticeship. Ideal for individuals committed to supporting teaching and learning within an academic environment.

Qualifications

• Provide first-line technical support to staff and students.
• Ensure smooth operation of IT systems and services.
• Maintain high standards of customer service.

Responsibilities

• Resolve IT issues efficiently to support teaching and administrative functions.

Job description

To provide first-line technical support to staff and students across the college, ensuring the smooth operation of IT systems and services. This role is essential in maintaining a high standard of customer service and resolving IT issues efficiently to support teaching, learning, and administrative functions.

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 8.30am - 5.00pm

Expected Duration: 18 Months

Number of Positions Available: 2

This employer is part of the Disability Confident scheme, committed to employing disabled people.