IT Support Technician Apprentice

Peta Ltd; Whiteley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A technology recruitment and training firm is looking for an IT Support Technician Apprentice in Whiteley, UK. This role offers the chance to learn from a mentor while being part of a supportive team. Responsibilities include managing incidents, IT hardware installation, and performing daily checks. Essential qualifications include GCSEs in maths and English and a passion for IT. The position comes with benefits like pension contributions and holiday entitlement.

Benefits

Pension contribution

Holiday entitlement

Free parking

Social events

Qualifications

• A passion for IT is essential.
• Willingness to actively learn and progress.
• A full UK driving license is required due to client site visits.

Responsibilities

• Be the first point of contact for all incidents/requests via email and phone calls.
• Installation/Maintenance/Configuration of various Infrastructure, Networking, and Telephony Equipment.
• Perform and maintain daily system checks.

Skills

Problem solving

Good communication

Using your initiative

Prioritising tasks

Manage time

Education

GCSEs in maths and English with at least a grade C/4 or equivalent

Tools

Microsoft operating systems

Job description

Overview

About The Role

Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you.

PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun, friendly environment to work in and pride themselves on teamwork, they would like someone who is passionate about the role and willing to learn on the job.

Training to be provided

Training to be provided:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role

As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress.

The IT Support Technician Apprentice will be responsible for the following duties:

• How to escalate issues where appropriate
• Being the first point of contact for all incidents/requests via email and phone calls
• Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
• Updating IT records and documentation
• How to perform and maintain daily system checks

Career prospects

An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.

Essential Skills

It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4 or equivalent
• A passion for IT
• Good communication
• Problem solving
• Using your initiative
• Prioritising tasks
• Manage time
• A full UK driving license is required due to client site visits

Desirable Skills

It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:

• Knowledge of Microsoft operating systems
• Basic understanding of network concepts
• Basic understanding of cloud technology such as Microsoft 365 & Azure
• Willingness to actively learn and progress
• Be a dynamic team player

About Us

AGL was founded to provide multi-carrier technology solutions to companies worldwide. At our heart, we’re a team of technical specialists, with a drive and determination to constantly innovate, through our Clearview platform – not just to keep pace with an ever-evolving industry, but advance it forwards; so our clients feel the benefit of our robust technology that future proofs them.

We bring together decades of experience so that our clients can tap into this knowledge and grow their businesses. We’re proud that AGL has evolved into a true bolt-on logistics department, seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey.

As AGL has grown and we welcome new expertise into our team, so does our reach — now supporting a diverse range of industries and sectors, from homeware and electrical to sports apparel and fashion.

AGL’s values are more than just well cultivated words. They’ve been crafted by the team, with input from all departments, to fully represent how we do business and how we interact with customers, partners and each other. These are our standards, our values and what we want AGL to mean to anyone we interact with.

Company Benefits

• Pension contribution
• Holiday entitlement
• Free parking
• Social events

If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Support Technician Apprentice.