IT Support Technician

Poetry Ridge B&B; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local managed services provider is seeking an IT Support Technician to join their team in Slough. This role involves providing hands-on support to staff and pupils, ensuring the smooth operation of IT systems across a Multi-Academy Trust. The ideal candidate will have at least one year of IT support experience, strong communication skills, and a proactive approach to troubleshooting. A full driving licence and vehicle access are also required. Join a growing team that values professional development.

Qualifications

• At least 1 year experience in an IT support role.
• Experience in a customer-facing environment.
• Positive attitude and willingness to learn.

Responsibilities

• Managing incidents and service requests from start to finish.
• Troubleshooting desktop and system issues.
• Supporting users with hardware and software queries.

Skills

IT support experience

Strong communication skills

Problem-solving attitude

Customer service skills

Tools

Windows Server

Active Directory

Networking & Firewalls

Azure

Virtualisation

Cyber Security

Job description

We're working with a long‑standing client in Langley who is looking to add an IT Support Technician to their team.

We've partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They're ambitious, growing steadily, and genuinely invest in people who want to develop their careers.

They're an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi‑Academy Trust in Langley (SL3), where you'll be a key part of the local IT team.

What will you be doing day‑to‑day?

You'll be providing hands‑on IT support to staff and pupils, making sure everything runs smoothly across the schools' systems. It's a varied role – no two days are quite the same.

You'll Be Supporting

• Servers and core infrastructure
• Network and Wi‑Fi
• End‑user devices
• Cloud‑based systems

You'll work closely with both the wider IT team and on‑site staff, building strong relationships and becoming a trusted go‑to person for technical support.

Key Responsibilities

• Managing incidents and service requests from start to finish
• Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
• Supporting users with hardware and software queries (ticket, phone, or face‑to‑face)
• Keeping the ticketing system up to date with clear, accurate notes
• Developing your technical knowledge across the technologies the team supports
• Assisting with monitoring and routine maintenance tasks
• Keeping on top of timesheets and internal KPIs

What They're Looking For

• At least 1 year experience in an IT support role
• Experience in a customer‑facing environment
• Strong communication skills, comfortable supporting users of all technical levels
• Someone proactive who can work independently when needed
• A positive attitude and willingness to learn
• Full driving licence and access to a vehicle

Tech You'll Be Working With

• Windows Server
• Active Directory
• Networking & Firewalls
• Azure
• Virtualisation
• Cyber Security