IT Support Technician

Commercial Ltd; Rockwell Green; On-site; GBP 23,000 - 28,000; Full time

Job summary

A progressive technology firm in the UK seeks an enthusiastic IT Support Technician to ensure smooth IT operations for a vibrant school community. This role involves providing vital onsite and remote support, managing endpoint and cloud environments, and collaborating on infrastructure projects. Candidates should possess strong problem-solving skills, be adaptable, and experience in end-user support across various operating systems. Competitive salary and significant development opportunities within an inclusive culture are offered.

Benefits

Competitive base salary up to £28,000

25 days holiday plus bank holidays

Enhanced family leave package

Life assurance up to four times salary

Health and wellbeing support

Free mortgage advice

Flexible working options

Employee community platform

Learning and development opportunities

Qualifications

• A logical thinker with strong attention to detail.
• Great communicator comfortable with various stakeholders.
• Excellent time-management skills.
• Curious and eager to learn new technologies.
• Experience in end-user support across multiple OS.
• Capability in hardware troubleshooting for various devices.
• Knowledge of server and identity management systems.
• Experience with Microsoft 365 products.
• Understanding networking fundamentals.
• Familiarity with cloud and security tools.
• Knowledge of education technology and classroom setups.

Responsibilities

• Provide day-to-day IT support to ensure system reliability.
• Deliver first- and second-line support to users.
• Support setup for school events related to IT.
• Collaborate on IT upgrades and infrastructure projects.
• Manage servers and endpoint environments effectively.
• Maintain secure IT operations through good practices.
• Deploy and support end-user devices.
• Troubleshoot AV systems for classroom use.
• Assist with school applications and cloud services.

Skills

Problem-solving

Communication

Time-management

Adaptability

End-user support (Windows 10/11)

Hardware troubleshooting

Server management

Microsoft 365 administration

Networking fundamentals

Cloud security tools

Education technology

Job description

Are you a problem‑solver with a passion for technology and a desire to make a real impact? We're looking for an enthusiastic IT Support Technician to support a vibrant school community—teachers, support staff, students, and visitors—while also providing remote and onsite support to our partner sites. In this hands‑on role, you'll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.

Responsibilities

• Be the go‑to person for day‑to‑day IT support, ensuring systems and devices are reliable, secure and ready when needed.
• Deliver first‑ and second‑line support—diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
• Support school events, making sure AV, networking and IT setups run without a hitch.
• Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
• Help manage servers, cloud services, networks and endpoint environments.
• Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
• Deploy and support end‑user devices—desktops, laptops, tablets, printers, mobiles and peripherals.
• Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
• Assist with deploying and maintaining school applications and cloud platforms.

Qualifications

• A logical thinker with strong attention to detail and a passion for problem‑solving.
• Great communicator—comfortable working with everyone from senior leaders to students.
• Excellent time‑management, able to juggle multiple tasks and prioritise effectively.
• Curious, adaptable and eager to learn new technologies.
• End‑user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
• Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
• Server and identity management within Windows Server 2016‑2022, Active Directory, Azure AD/Entra ID and Group Policy.
• Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
• Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi‑Fi and basic firewall concepts.
• Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
• Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.

About Commercial

We’re Commercial – a purpose‑driven, people‑first organisation that's on an exciting journey to reach a £100m annual turnover and beyond. What really defines us isn’t just the numbers—it’s the people, the culture we’ve built, and the innovative spirit that drives us forward. As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability. Our Commercial HQ is undergoing a full refurbishment and you will be working in a brand‑new, state‑of‑the‑art office space purposefully designed to support creativity, collaboration, and wellbeing.

Benefits

• A base salary of up to £28,000 per annum.
• A generous holiday allowance of 25 days plus bank holidays, increasing with length of service.
• An enhanced family leave package to support you and your growing family.
• Life Assurance, offering peace of mind with cover equivalent to four times your salary.
• Access to health & wellbeing support—including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme.
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family and friends.
• Feel‑good extras—including volunteering days, on‑site parking at all four of our offices, free refreshments, an employee community platform to stay connected to like‑minded colleagues, weekly company‑wide Learning Days, a chance to share ideas, gain fresh insights and explore a wide range of topics together, cycle‑to‑work and EV schemes, flexible working options, and much more.

Training and Development

At Commercial, we invest in our people. 86 % of our Senior Managers and 80 % of our Directors have been promoted within. Whether you’re just starting out or looking to grow, your development journey is as unique as you are — and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard and valued – no matter your background, belief, identity or way of life. We’re proud to stand beside one another through life’s ups, downs and everything in between. Our Diversity & Inclusion initiatives—including support around menopause, neurodiversity, mental health and more—are just one of the ways we look out for each other and celebrate what makes us unique. We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!