IT Support Technician

Cummins Mellor; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A family-run wholesaler/manufacturer in Preston is seeking an IT Support professional to provide 1st & 2nd line support. You will manage helpdesk calls, maintain technical documentation, and assist with hardware and software installations. The ideal candidate will have strong analytical and problem-solving skills. The role offers a salary of £28,000 - £30,000 and additional benefits including holidays and a pension scheme.

Benefits

25 days holidays plus bank holidays

Free on site parking

Pension scheme

Cycle to work scheme

Gym onsite

Simply Health Plan

Qualifications

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs.
• Ability to research unfamiliar topics.

Responsibilities

• Provide 1st & 2nd line IT support.
• Manage and resolve support calls on the IT Helpdesk.
• Maintain IT Department's technical documentation.
• Deploy and maintain PCs and peripherals.
• Create user accounts for new starters.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Tools

Microsoft Windows Server

Active Directory

Office 365

Microsoft Windows 11/10

PC/laptop hardware

Virtualisation technology

LAN, WAN and VPN hardware

Job description

We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure.

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.

The Role...

• To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
• To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
• To create user accounts for new starters on AD, Email systems and ERP systems
• Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's.
• To install and configure operating systems and other software to agreed standards.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software.

About You

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.

A recent working knowledge will be required of:

• Microsoft Windows Server.
• Active Directory.
• Office 365.
• Microsoft Windows 11/10.
• iOS.
• PC/laptop hardware.
• Multifunction, plotter, laser and label printers.
• Server/storage hardware.
• Virtualisation technology.
• LAN, WAN and VPN hardware.
• IP Telephony.

What's in it for you?

• £28,000 - £30,000
• 25 days holidays plus bank holidays
• Monday - Friday 08.30am - 5pm
• Free on site parking
• Pension scheme
• Cycle to scheme work, gym onsite
• Hardship fund
• Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc

Not ready to apply?

If you're looking for some moreinformation, then please give us a call

Speak to Amy Hutcheson

Principal Consultant
T: 01254 311477
E: [e-mail]