IT Support Technician

BES Group; Northwich; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A technology solutions provider is seeking a Software Support Engineer in Northwich, England. The role includes software testing, hardware support, and onsite installations of Mimic software products. Successful candidates will have the ability to gain MOD Security Clearance, knowledge in SQL Server, and excellent troubleshooting skills. The position offers a competitive starting salary of £28,000, flexible working arrangements, and various employee benefits including a pension scheme and health support.

Benefits

Company Pension Scheme

25 days annual leave plus 8 bank holidays

Flexible working approach

Electric Vehicle salary sacrifice scheme

Health and wellbeing support

Qualifications

• Eligibility to gain MOD Security Clearance is essential.
• Experience in proficient use of multiple software systems including developed packages.
• Knowledge of SQL Server database engines and network topology.

Responsibilities

• Assist with Software Testing of Mimic product lines.
• Conduct onsite installation of standalone Mimic software products.
• Manage data collection, calibrations, and minor repairs.

Skills

Troubleshooting capabilities

Basic electronics knowledge

Knowledge of SQL Server

Proficient use of multiple software systems

Knowledge of Microsoft Server

Eligibility for MOD Security Clearance

Full, clean UK driving licence

Job description

With our specialist asset reliability services, we help prevent machinery failures and, as a result, unscheduled (and often very costly) downtime for our customers. We're all about operational efficiency and our team of highly skilled engineers not only use, but also develop and produce, some of the most sophisticated technology to help keep our customers' assets doing what they need to do, without any unexpected surprises along the way.

Responsibilities

• Assist with Software Testing of Mimic product lines
• Provide level 1 Software/Hardware support.
• Conduct onsite installation of standalone Mimic software products.
• Manage data collection, calibrations and minor repairs
• Create technical guides for issue to ships staff
• Create standalone virtual machines for software testing and support.
• Administer the Vivantio service desk.
• Assist in the procurement of Mimic hardware products
• Assist CM consultants on site with basic engineering tasks including attaching Mimic measurement points, collection of vibration data (this may also require some global travel).

Qualifications

• Eligibility to gain MOD Security Clearance (essential)
• Experience in proficient use of multiple software systems including both internally and externally developed software packages
• Knowledge of SQL Server database engines
• Knowledge of Microsoft Server and Windows operating systems
• Knowledge of network topology
• Basic electronics knowledge
• Troubleshooting capabilities
• Full, clean UK driving licence

Benefits

• A starting salary of £28,000
• Company Pension Scheme
• A flexible working approach, the role will be based in our Warrington office, with some home based working available (you must have suitable Wi‑Fi, and provide your own office set‑up for time spent working from home)
• The opportunity for global travel as part of the role
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An extra day's holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Successful candidates will be required to complete the relevant background checks as part of the recruitment process.

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