IT Support Technician

ESSENTIAL EMPLOYMENT LTD; Lewes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician in Lewes for a temporary full-time role. The position involves providing technical support, troubleshooting, and maintaining IT equipment. The role pays £15.59 per hour. Interested candidates should email their CVs quoting the reference number provided.

Qualifications

• Experience in first and second-line technical support.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills across technical levels.

Responsibilities

• Provide first and second-line technical support via phone, email, and in person.
• Log, manage, and resolve incidents using the Service Desk system.
• Install, configure, and maintain IT equipment.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Job description

Overview

IT Support Technician needed in Lewes | Paying £15.59 per hr | ref 6732

Full time hours on a temporary basis

Responsibilities

• Provide first and second-line technical support via phone, email, and in person.
• Log, manage, and resolve incidents and service requests using the Service Desk system.
• Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain IT equipment and applications.
• Escalate complex issues to senior technicians or third-line support when necessary.
• Maintain accurate documentation of support activities and solutions.
• Deliver excellent customer service and communicate effectively with users of all technical levels.
• Support onboarding and offboarding processes, including account setup and equipment provisioning.
• Assist with system updates, backups, and routine maintenance tasks.

How to apply

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.