IT Support Technician

Colas; Kilsby; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading rail infrastructure provider in Kilsby is seeking an IT Support Specialist to manage day-to-day IT operations. This role involves on-site and remote support for users, incident resolution, and site visits across the UK. The ideal candidate will have experience in supporting diverse IT systems and strong knowledge of MDM solutions and Active Directory. Competitive salary and benefits, including generous leave and healthcare plans, are offered.

Benefits

Competitive salary

26 days annual leave

Life assurance

Healthcare cash plan

Wellbeing Employee Assistant Programme

Pension scheme

Eye care vouchers

Long service award

Season ticket loan

Qualifications

• Experience troubleshooting problems using remote tools.
• Ability to drive for site visits is essential.
• Experience in a railway environment is advantageous.

Responsibilities

• Support end users with IT systems locally and remotely.
• Resolve incidents and service requests promptly.
• Perform site visits across the UK as needed.
• Communicate cyber security awareness.
• Maintain asset records and documentation.

Skills

Ability to generate innovative solutions

Experience supporting on-premise, cloud, and SaaS-based IT systems

Good knowledge of supporting MDM solutions

Knowledge of Active Directory (AD)

Experience resolving network issues

Documentation skills

Education

Relevant technical certifications

Tools

ServiceNow

VMware

Hyper-V

Veeam

Job description

Job Overview

The role entails the day-to-day support of the company's IT systems and its users. The role involves prompt resolving of incidents and service requests raised via the ServiceNow helpdesk system remotely or by attending site. Regular UK wide site visits are also expected as part of this role.

Responsibilities

• Support of end users (locally & remotely)
• Hardware: laptops & desktops
• Printers, plotters, scanners & MFDs
• Mobile devices: smartphones, tablets, etc.
• Software: Windows 10, Office 2016, Office 365, etc.
• Networking: LAN switches & Wi‑Fi
• Call logging & asset management
  • Call logging, update and resolution
  • Maintain asset records including prompt uploading/emailing of delivery notes
  • Make sure appropriate forms are completed
  • Provide tech desk cover when necessary
• Administration
  • AD objects including users, computers, groups, etc.
  • Basic server tasks
  • Build/restore laptops, PCs, smartphones & tablets
  • Smartphones & tablets via MDM
  • Install printers & plotters
  • Basic network switch admin
  • Network patching
  • Software server & desktop applications and services
  • General monitoring
• Communicate cyber security awareness and prompt escalations/resolution of incidents relating to cyber security
• Documentation and regular updating of project updates, procedures, processes and change management
• Prompt communication and escalation of unplanned and planned outages, notices to all customers who are impacted and keeping relevant groups informed until the matter is resolved
• Business continuity testing
• Adapt to operational changes and meet operational requirements
• Any other reasonable duties as required from time to time

Qualifications & Experience

• Ability to generate innovative solutions in work situations
• Utilize all work-based opportunities to develop and progress within job role
• Proven ability to work independently using own initiative
• Experience supporting on-premise, cloud and SaaS-based IT systems
• Good knowledge of supporting MDM solutions such as Airwatch, Intune, etc.
• Knowledge of Active Directory (AD)
• Good understanding of virtual platforms (VMware, Hyper‑V)
• Good understanding of backup technologies (Veeam)
• Experience using ServiceNow
• Experience troubleshooting problems using remote tools
• Experience of IT support in a railway environment is advantageous
• Experience resolving network issues and understanding of TCP/IP
• Documentation and regular updating of procedures, processes, change management, and project updates
• Relevant technical certifications desirable
• Experience using and supporting PowerApps-based products
• Good documentation skills for regular updating of procedures, processes, change management, and project updates
• Ability to drive (for site visits) is also essential for this role

Benefits

• Competitive salary
• 26 days annual leave
• Industry-leading life assurance
• Healthcare cash plan
• Wellbeing Employee Assistant Programme
• Pension scheme
• Eye care vouchers
• Long service award
• Season ticket loan

Company Values & Commitment to Equality

We are committed to fostering an inclusive and diverse workplace. We believe that diversity drives innovation and creativity, and we actively seek to create an environment where everyone feels welcome, heard, valued and respected. We respect our employees, celebrate diversity and foster a culture of safety, care and respect for everyone. We are committed to showing up wholeheartedly, investing in everyone's success, and leading with safety, integrity, passion, purpose, ethics and transparency. Innovation is at the core of what we do – we push boundaries, imagine what does not yet exist and dare to do what others do not. Every day, thousands of trains run on tracks built, designed, or maintained by Colas Rail, and we provide transport solutions for sustainable mobility. This role is part of a leading rail infrastructure business that values respect, commitment, pioneering and sharing.

We welcome applicants from all backgrounds, offering flexible and inclusive adjustments to the interview process. As part of a positive action drive to address under‑representation we encourage applications from women, ethnically diverse individuals and people with disabilities. We are proud members of the Disability Confidence Scheme and operate a Guaranteed Interview Scheme for those who meet the minimum requirements. Everyone is welcome to join our network groups, whether you are part of the community or an ally.

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Join us in making a positive impact! Apply and be part of a team that values diversity and embraces unique perspectives.