IT Support Technician

Sammons Recruitment Ltd; England; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician for a temporary position in Lewes. The candidate will provide technical support for hardware and software, and maintain operational standards. Ideal candidates will have experience in ICT support, along with strong communication skills. This role offers hybrid working after training.

Qualifications

• Previous experience in first/second line ICT support roles.
• Competence installing, configuring and troubleshooting PCs, laptops, printers and mobile devices.
• Basic networking knowledge and ability to diagnose connectivity issues.

Responsibilities

• Provide day-to-day technical support (first/second line) for users.
• Diagnose, resolve and escalate incidents and service requests.
• Deploy, configure and maintain desktops, laptops, mobile devices.

Skills

Technical support experience

Windows desktop OS knowledge

Microsoft Office proficiency

Communication skills

Customer service skills

Job description

We are recruiting for an IT Support Technician on behalf of our client in Lewes on a temporary basis. The ideal candidate will be able to provide frontline support to customers and partners, ensuring timely and effective resolution of incidents and tasks related to IT equipment, software and services. This role offers hybrid working after the initial training period. A basic DBS is required.

About the Role

• Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues
• Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation
• Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations
• Support day-to-day operation of servers, basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required
• Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery
• Work with colleagues to ensure security, backup and compliance standards are maintained

About You

• Previous experience in first/second line ICT support roles
• Good working knowledge of Windows desktop OS, Microsoft Office suite and standard business applications
• Competence installing, configuring and troubleshooting PCs, laptops, printers and mobile devices
• Basic networking knowledge and ability to diagnose connectivity issues
• Good communication and customer service skills, able to explain technical issues to non-technical users

If you know someone suitable for this role, share the word and through our referral scheme receive up to 250. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.