IT Support Technician

Trusted Technology Partnership; England; Hybrid; GBP 26,000; Full time

Job summary

A leading IT support provider in the United Kingdom is seeking an IT Support Technician to be the first point of contact for customers experiencing IT issues. This role involves resolving incidents with initiative and problem-solving skills while keeping customers informed throughout the process. The company offers ongoing training, hybrid working, and various employee benefits, including profit share and medical insurance, making it an excellent opportunity for those looking to start a career in IT support.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave

Private Medical Insurance

Hybrid Working

Progression opportunities

Qualifications

• Strong enthusiasm for IT is necessary.
• Ability to troubleshoot and resolve IT issues effectively.
• Exceptional customer service skills required.

Responsibilities

• Resolve IT issues for customers via calls.
• Be the first point of contact for customer IT support.
• Use remote tools to assist customers effectively.

Skills

Problem-solving

Customer service

Enthusiasm for IT

Job description

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role-specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.