IT Support Technician

Kiota Recruitment; Eastleigh; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established Engineering and hire business in Chandlers Ford seeks an IT Support Technician. The role involves providing first and second line support, troubleshooting hardware/software, and managing systems. Candidates should have experience in IT support, solid knowledge of Microsoft 365, and excellent problem-solving skills. This full-time, permanent position offers a salary between £30,000 - £35,000 plus bonus and benefits.

Benefits

Bonus

Benefits

Qualifications

• Proven experience in IT support, ideally in a fast-paced business environment.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Understanding of networks, Wi-Fi, and general cybersecurity practices.

Responsibilities

• Provide helpdesk support across software, hardware, mobile devices, and cybersecurity.
• Troubleshoot local and wide area networks, Wi-Fi access, and branch connections.
• Set up, install, and configure IT equipment including laptops and desktops.

Skills

IT support experience

Microsoft Windows knowledge

Network understanding

Problem-solving

Attention to detail

Communication skills

Driving license

Education

A Level in ICT

ITIL foundation qualification

Tools

Microsoft 365

Job description

Overview

We are working with a well-established Engineering and hire business seeking an IT Support Technician to strengthen their in-house IT team.

The IT Support Technician will provide first and second line support, helping staff with everything from day-to-day IT queries to the deployment of new systems.

The role covers troubleshooting hardware and software, managing mobile devices, maintaining network connections, and supporting business-critical applications.

Key Duties & Responsibilities

• Provide helpdesk support across software, hardware, mobile devices, and cybersecurity
• Troubleshoot local and wide area networks, Wi-Fi access, and branch connections, escalating when needed
• Set up, install, and configure IT equipment including laptops, desktops, phones, and tablets
• Deploy and maintain Microsoft 365 applications and Windows-based systems
• Ensure accurate records of IT assets, stock levels, and user assignments are kept up to date
• Support and document IT processes, procedures, and troubleshooting guides
• Assist with IT projects and new system rollouts
• Provide user training and ensure all work aligns with H&S and cybersecurity best practice

Skills & Experience Required

• Proven experience in IT support, ideally in a fast-paced business environment
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of networks, Wi-Fi, and general cybersecurity practices
• Confident problem-solver with excellent attention to detail
• Able to explain technical issues clearly to non-technical colleagues
• A Level (or equivalent) in ICT - a degree in IT is desirable but not essential
• ITIL foundation qualification (or working knowledge)
• Full UK driving licence with flexibility to travel to branch sites

Summary

Position: IT Support Technician

Location: Chandlers Ford

Type: Permanent, full-time

Salary: £30,000 - £35,000 Including Bonus + Benefits

Start: Notice dependent

If you\'re an IT Support/ Helpdesk Technician looking for a varied role where you\'ll work across systems, networks, and projects, this is a great chance to join a supportive in-house team and make a real impact.

Apply now or contact the Kiota team for more details