IT Support Technician

TURNERFOX RECRUITMENT LTD; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in East Midlands is seeking an IT Support Technician to provide exceptional 1st line support. In this hybrid role, you will assist users with issues across Office 365, Windows 10/11, and Azure while troubleshooting problems as the first point of contact. We're looking for a proactive individual with strong IT support experience and excellent communication skills. Apply now to advance your career in IT support.

Benefits

Supportive IT team

Hands-on technology experience

Career growth opportunities

Qualifications

• Experience in IT Support / Helpdesk / Service Desk / Technical Support.
• Strong knowledge of Office 365, Windows 10/11, Intune, Azure.
• Excellent troubleshooting and communication skills.

Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Intune, and Azure.
• Accurately log incidents and resolutions using a ticketing system.

Skills

IT Support experience

Office 365 knowledge

Windows 10/11 expertise

Intune familiarity

Azure knowledge

Troubleshooting skills

Communication skills

Customer-focused approach

Tools

Ticketing systems

Job description

Overview

IT Support Technician
Location Derby – Hybrid after training
Salary: Dependent on experience

Are you looking to grow your career in IT support? We’re seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks.

This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you’ll be the first point of contact and a trusted voice for IT support.

Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11.
• Escalate more complex incidents to 2nd Line Support where necessary.
• Accurately log incidents and resolutions using a ticketing system.
• Configure and set up new laptops, desktops, and mobile devices.
• Ensure data protection and IT security best practices are followed.

Skills & Experience / Qualifications

• Experience in IT Support / Helpdesk / Service Desk / Technical Support.
• Strong knowledge of Office 365, Windows 10/11, Intune, Azure
• Familiarity with ticketing / incident management systems would be an advantage
• Excellent troubleshooting and communication skills.
• Ability to work independently and as part of a team.
• A proactive, customer-focused approach

Why apply?

• Work with a supportive IT team in a role where every day is different.
• Gain hands-on experience across a wide range of technologies.
• Build your career in IT support while helping users get the most out of their systems.

Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.