IT Support Technician

Activate Group Limited; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A tech support firm in Cambridgeshire seeks a dedicated IT Support Engineer to deliver technical assistance for internal and external users. The role involves troubleshooting hardware, software, and network issues, and maintaining IT infrastructure. Key responsibilities include support ticket management, installing software, and routine maintenance. Candidates should be passionate about technology, possess strong Microsoft Office skills, and have a foundational understanding of networks and hardware. Benefits include 33 days holiday and a personal health cash plan.

Benefits

33 days holiday including bank holidays

Personal health cash plan

Enhanced parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise

Qualifications

• Strong Microsoft Office skills are essential.
• Candidates should have a good understanding of hardware components.
• Good communication skills and a solution-oriented mindset are needed.

Responsibilities

• Provide IT support for hardware, software, and network issues.
• Triaging and prioritising support requests during incidents.
• Assist with regular maintenance tasks, including software updates.

Skills

Microsoft Office skills

Good communication skills

Foundational understanding of WAN/LAN

Understanding of hardware (workstations, servers)

Solution-oriented approach

Flexible and collaborative

Job description

As an IT Support Engineer, you will be responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network‑related problems, as well as providing support for IT infrastructure, system administration, and security. You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects.

Responsibilities

• Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion.
• Acting as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email, or ticketing system. Logging incidents and service requests, ensuring accurate documentation and resolution tracking.
• Recognising critical issues and maintaining communication with stakeholders.
• Installing software and patches across workstations.
• Assisting in routine maintenance tasks such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security.
• Supporting management information and reporting, preparing and developing ideas for improvements.
• Assisting with keeping asset registers up to date.
• Helping maintain the company intranet platform.
• Working towards improving efficiencies within the group by helping automate tasks.
• Helping set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations.
• Ensuring software compliance across the group, keeping track of all licensing.
• Maintaining and updating documentation detailing current infrastructure.

Qualifications

• Strong Microsoft Office skills.
• Hardworking and can‑do attitude.
• Good communication skills.
• Foundational understanding of WAN/LAN and wireless networks.
• Good understanding of hardware (workstations, servers, printers, projectors).
• Solution‑oriented, looking to get to the bottom of an issue and using initiative.
• Flexible and collaborative approach to tasks.
• A strong passion for technology and a desire to pursue a career in IT support.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check‑ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!