IT Support Partner

Marshall Fleet Solutions; Tamworth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading fleet solutions provider in the UK is seeking an experienced IT Support Partner to provide comprehensive IT support and ensure smooth operations of IT systems. The ideal candidate will have over 5 years of experience in a similar role, excellent technical skills, and be fluent in both English and French. Responsibilities include troubleshooting IT issues, assisting with server maintenance, and delivering exceptional customer service. This role offers an exciting opportunity to contribute to a dynamic team.

Qualifications

• Minimum of 5 years of experience in an IT support role.
• Strong written and verbal communication skills in English and French.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide technical support for PCs and M365 applications.
• Troubleshoot and resolve hardware and software issues.
• Ensure security and integrity of IT systems.
• Deliver exceptional customer service to end-users.
• Collaborate with IT team for seamless operations.

Skills

Technical support for PCs

Troubleshooting hardware/software issues

Customer service

Cybersecurity best practices

Networking knowledge

Problem-solving skills

Fluent in English

Fluent in French

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

We are seeking a highly motivated and experienced IT Support Partner to join our team at our Brussels office in Belgium. The successful candidate will be responsible for providing comprehensive IT support, ensuring the smooth operation of our IT systems and infrastructure. This role requires a minimum of 5 years of experience in a similar position, strong technical skills, and the ability to work both independently and as part of a team.

Responsibilities

• Provide technical support for PCs, peripheral devices, and the M365 suite of applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Assist with the setup and maintenance of servers and networking equipment.
• Ensure the security and integrity of IT systems, with a focus on cyber‑security best practices.
• Deliver exceptional customer service and support to end‑users, both on‑site and remotely.
• Document and track support requests, resolutions, and escalation issues as necessary.
• Collaborate with other IT team members and departments to ensure seamless IT operations.
• Conduct regular maintenance and updates to IT systems and infrastructure.
• Participate in IT projects and initiatives as required.
• Provide support for other office locations in Belgium, with some travel as needed.

Qualifications

• Minimum of 5 years of experience in an IT support role or similar position.
• Strong written and verbal communication skills in English and French.
• Proven ability to troubleshoot and resolve issues with PCs, peripheral devices, and the M365 suite of applications.
• Knowledge of servers, networking, and cyber‑security is an advantage.
• Ability to work independently with minimal supervision and as part of a team.
• Strong customer focus and a commitment to delivering high‑quality support.
• Excellent problem‑solving skills and attention to detail.
• Motivated, proactive, and able to manage multiple tasks and priorities effectively.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900‑acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long‑term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people. If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.