IT Support Engineer (Software)

Exact IT Resources; Lisburn; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A specialist software company in Northern Ireland is looking for a Technical Support Engineer to provide expert support for their platform. The role involves handling support cases, troubleshooting web applications, and writing SQL queries. Candidates should have strong customer service skills and SQL proficiency, as well as an understanding of web technologies like HTML, CSS, and JavaScript. The position offers a mix of office and remote work opportunities.

Qualifications

• Experience of working in the FS Sector and/or Financial applications is desirable.
• Some exposure to Messaging would be advantageous but not essential.

Responsibilities

• Handle high-priority support cases with appropriate urgency and professionalism.
• Troubleshoot and support web applications.
• Write and optimize SQL queries to investigate customer issues.
• Monitor and respond to support tickets within established SLA guidelines.

Skills

Strong customer service skills

Strong SQL proficiency

Understanding of HTML, CSS, and JavaScript

Tools

Browser Developer Tools

Job description

Technical Support Engineer (Software)

Northern Ireland (Primarily office based with some remote working)

Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.

Key Responsibilities:

• Handle high-priority support cases with appropriate urgency and professionalism
• Troubleshoot and support web applications
• Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
• Monitor and respond to support tickets within established SLA guidelines

Does this sound like you?

• Strong customer service skills
• Strong SQL proficiency
• Understanding of web technologies e.g
  • HTML, CSS, and JavaScript
  • Browser Developer Tools
• Experience of working in the FS Sector and/or Financial applications is desirable
• Some exposure to Messaging would be advantageous but not essential

If you would like additional information on this opportunity please contact Stephen Ingram directly on

Contact: 028 90 997720

Email : [e-mail]