IT Support Engineer - Remote/Hybrid (MSP, Security)

Adria Solutions Ltd.; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A growing IT service provider in Manchester is seeking a proactive IT Support Engineer. This hybrid/remote role involves tackling complex technical challenges, providing support across Microsoft 365, Azure, and Windows Server. The ideal candidate will have strong troubleshooting skills and excellent communication abilities. The position offers a dynamic work environment and a focus on client satisfaction, with opportunities for professional growth.

Benefits

Remote Working

Bonus

24 days holiday + Bank Holidays + Christmas Shut Down

Qualifications

• 2+ years’ experience in an MSP or multi-client IT support environment.
• Strong knowledge of Microsoft 365, Intune and Azure AD.
• Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP).
• Full UK driving licence and willingness to travel.

Responsibilities

• Providing remote and on-site support across multiple client environments.
• Acting as an escalation point for 1st line engineers and seeing issues through to full resolution.
• Monitoring, managing and remediating systems using RMM tools.
• Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices.

Skills

Microsoft 365

Azure AD

Network fundamentals

Troubleshooting skills

Customer service skills

Tools

RMM tools

SentinelOne

Huntress

Job description

A growing IT service provider in Manchester is seeking a proactive IT Support Engineer. This hybrid/remote role involves tackling complex technical challenges, providing support across Microsoft 365, Azure, and Windows Server. The ideal candidate will have strong troubleshooting skills and excellent communication abilities. The position offers a dynamic work environment and a focus on client satisfaction, with opportunities for professional growth.