IT Support Engineer, Ops Technology Solutions

Amazon; Dartford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global tech company is looking for an IT Support Engineer to optimize IT infrastructure and support end-users in Dartford. This full-time role involves troubleshooting IT issues, mentoring staff, and contributing to network projects. Candidates should hold a degree in Computer Science and have experience with networking technologies and Microsoft Windows Server. A diverse work environment committed to continuous improvement awaits you.

Qualifications

• Upper intermediate proficiency in verbal and written English.
• Experience in high availability environments.
• Experience with networking technology (TCP/IP subnetting, DNS, DHCP).

Responsibilities

• Support end-user equipment and IT infrastructure.
• Help with IT setup of new Amazon buildings.
• Train and mentor IT technicians.

Skills

Networking administration and troubleshooting

Microsoft Windows Server

Linux

Networking protocols

Network troubleshooting

IT asset management

Education

Bachelor's degree in Computer Science or related field

Tools

CompTIA A

CompTIA Network

Cisco / CCNA

AWS

Job description

IT systems that work effectively keep Amazons operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time youll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

• Support end-user equipment and your buildings IT infrastructure
• Help with key network projects like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

A day in the life

Youll be based on site and will travel to other operational sites in your country and potentially internationally several times a month. As an IT Support Engineer youll work with remote and on-site colleagues to support them with any issues. Youll use your expertise to make sure our platforms are working at their best often implementing projects to maintain or improve our IT some cases you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. Youll also spend time training and mentoring your colleagues giving you the opportunity to see your team develop and your career grow.

About the team

Within the Ops Tech IT (OTS) team we offer constant tech support to Amazons global operations. Maintaining upgrading and protecting the IT infrastructure and end-user devices of one of the worlds largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones whilst other people take management roles providing leadership to our tech support colleagues so they can better help our end-users.

Amazons OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock making sure we can offer support or carry out important maintenance with minimal business interruption.

• Bachelors degree in Computer Science or related technical field
• Experience in networking administration and troubleshooting or experience deploying managing and optimizing Microsoft Windows Server and experience in Linux and Networking protocols
• Valid and active drivers license
• Relevant experience with networking infrastructure system integration and working with third-party vendors
• Upper intermediate proficiency in verbal and written English and local language
• CompTIA A CompTIA Network Cisco / CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
• Experience with network troubleshooting and support
• Experience troubleshooting in a multi-user high availability environment
• Experience with networking technology (TCP / IP subnetting DNS and DHCP)
• Experience in IT asset management and purchasing or WLAN

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Key Skills

Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis

Employment Type : Full-Time

Department / Functional Area : Technical Services

Experience : years

Vacancy : 1