IT Support Engineer - On-site, Multi-vendor Tech & Training

Es Field Delivery Uk Ltd; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

An IT solutions provider in Cambridge is seeking an IT Support Engineer who is customer-focused and technically competent. The role involves supporting users on-site, managing workloads, and ensuring SLAs are met. Candidates should possess strong troubleshooting skills, experience with Windows 10, and Microsoft Office suites. An excellent benefits package is also offered, including a personal pension plan and private medical cover. Don't miss this opportunity to advance your career with extensive training resources.

Benefits

Personal pension plan

Private medical cover

Life insurance

Flexible holidays

Qualifications

• Experience in a walk-in center environment supporting various IT issues.
• Hands-on experience with hardware break-fixing.
• Ability to manage multiple tasks and meet strict SLAs.

Responsibilities

• Manage site activities to ensure SLA’s are met.
• Provide second-level support for multivendor laptops and PCs.
• Perform proactive checks on meeting room equipment.

Skills

Customer-focused approach

Good communication skills

Proven software and hardware troubleshooting skills

Ability to work under pressure

Initiative

PC and asset management

Experience supporting Windows 10

Microsoft Office suites knowledge

Education

A+ or relevant certification

OEM Certifications in HP, Apple, Dell, Lenovo, Toshiba, Microsoft

Tools

Windows 10

Microsoft Office 365

BIAMP Tesira SERVER/SERVER-IO or Crestron

Job description

An IT solutions provider in Cambridge is seeking an IT Support Engineer who is customer-focused and technically competent. The role involves supporting users on-site, managing workloads, and ensuring SLAs are met. Candidates should possess strong troubleshooting skills, experience with Windows 10, and Microsoft Office suites. An excellent benefits package is also offered, including a personal pension plan and private medical cover. Don't miss this opportunity to advance your career with extensive training resources.