IT Support Engineer & Helpdesk Lead

Candour; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Helpdesk Team Lead to join their IT team in Chorley, UK. The ideal candidate will support engineers, ensure service quality, and uphold customer satisfaction. This full-time job offers a dynamic work environment, emphasizing hands-on support alongside planning and improvement initiatives in IT services. Strong IT support experience and solid technical knowledge are essential for success in this role.

Qualifications

• Experience leading a helpdesk team in IT.
• Ability to maintain service quality and customer satisfaction.
• Hands-on support experience in various IT environments.

Responsibilities

• Support engineers and maintain service quality.
• Ensure customer satisfaction in IT operations.
• Contribute to long-term IT planning and improvements.

Skills

Strong IT support experience

Solid technical knowledge

Job description

A recruitment agency is searching for a Helpdesk Team Lead to join their growing IT team in Chorley. The role involves supporting engineers, maintaining service quality, and ensuring customer satisfaction. Candidates should have strong IT support experience and solid technical knowledge across various environments. This full-time position offers a dynamic work environment where you will contribute to long-term IT planning and improvements, while also providing hands-on support when needed.