IT Support Engineer

Pivotal Recruit; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing Managed Service Provider in the South West is seeking an IT Support Engineer to provide remote IT support and conduct field engineering. This role combines service desk tasks with Microsoft 365 administration and regular site visits. Ideal candidates will have experience in a similar position, strong customer service skills, and a full UK driving licence. The position offers significant career progression opportunities and a supportive team environment with various benefits, including a company van and 28 days of holiday.

Benefits

Company van or mileage reimbursement

28 days holiday including bank holidays

Pension scheme

Training and certification support

Company-provided hardware and tools

Qualifications

• Experience as an IT Support Engineer, Field Engineer or Service Desk Engineer.
• Ideally previous experience working for a Managed Service Provider (MSP).
• Full UK driving licence required for field-based role.

Responsibilities

• Provide remote IT support and resolve service desk tickets.
• Conduct field engineer site visits for installations and fault-finding.
• Administer Microsoft 365 and manage security.

Skills

IT support ticket resolution

Field engineering

Microsoft 365 administration

Networking support

Security-focused approach

Customer-facing experience

Leadership ambition

Tools

Ubiquiti UniFi

Ticketing systems

Job description

A growing Managed Service Provider (MSP) in the South West is seeking an IT Support Engineer / IT Field Engineer / MSP Engineer to support both remote IT support and on-site field engineering. This role combines service desk support, Microsoft 365 administration, and field engineer site visits for domestic and small business clients. It is ideal for an engineer currently working in an MSP who wants career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.

Key Responsibilities

• IT support and service desk ticket resolution (remote support)
• Field Engineer site visits for installations, upgrades, and fault-finding
• Microsoft 365 administration (Azure AD, Intune, users, licensing, security)
• MSP proactive support including patching, monitoring, and maintenance
• Install, configure, and support Ubiquiti UniFi networking equipment
• Windows and macOS support
• Networking support including routers, switches, and WiFi
• Work to Cyber Essentials Plus and IT security best practice
• Follow MSP processes, documentation, and service improvement tasks

Required Skills & Experience

• Experience as an IT Support Engineer, Field Engineer, MSP Engineer, or Service Desk Engineer
• Ideally previous experience working for a Managed Service Provider (MSP)
• Experience working with ticketing systems and SLAs
• Microsoft 365, Azure AD, Intune, Windows, macOS, and networking experience
• Ubiquiti UniFi installation and support experience
• Security-focused approach to IT support and field engineering
• Customer-facing experience (IT, retail, hospitality, or similar)
• Leadership experience or the ambition to progress into a senior or lead role
• Full UK driving licence (field-based role)

Benefits

• Company van or mileage reimbursement
• 28 days holiday including bank holidays
• Pension scheme
• Home-based role with regular field engineering work
• Training and certification supportExposure to MSP tools, processes, and security frameworks
• Company-provided hardware, software, tools, and branded clothing
• You will join a small, experienced team with a supportive, people first culture

Apply now

Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy.