IT Support Engineer: Enable Cutting-Edge Science

Oxford Nanopore Technologies; Packmoor; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading biotech company in the UK is seeking an experienced IT Support Engineer to ensure colleagues have reliable and high-performing tools. You will provide support in a multi-OS environment (Windows, macOS, Linux), manage device lifecycles, and collaborate on technology projects. Ideal candidates should have around 5 years of IT support experience, a strong knowledge of Windows and macOS, and experience with tools like Microsoft Intune and Office 365. Join a mission-driven team that values professional growth and collaboration.

Benefits

Competitive salary and benefits package

Opportunities for training and professional growth

Collaborative work environment

Qualifications

• Around 5 years of experience providing IT support in a professional environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with modern device management and software deployment solutions.

Responsibilities

• Act as a key point of contact for diagnosing and resolving hardware and software issues.
• Manage the lifecycle of laptops and desktops including build configuration.
• Provide support for the cloud-based Office 365 environment.

Skills

Engineering Support

Information Security

Data Analysis

Tools

Microsoft Intune

ServiceNow

Office 365

Job description

A leading biotech company in the UK is seeking an experienced IT Support Engineer to ensure colleagues have reliable and high-performing tools. You will provide support in a multi-OS environment (Windows, macOS, Linux), manage device lifecycles, and collaborate on technology projects. Ideal candidates should have around 5 years of IT support experience, a strong knowledge of Windows and macOS, and experience with tools like Microsoft Intune and Office 365. Join a mission-driven team that values professional growth and collaboration.