IT Support Engineer – 1st/2nd Line, Networks, On‑Site

Reed; Belfast; On-site; GBP 35,000; Full time

Job summary

A leading technology recruitment firm in Northern Ireland is seeking an IT Support Engineer to provide vital first and second-line support for users. This role involves resolving hardware and software issues, managing user accounts, and maintaining IT systems. The ideal candidate should have experience in IT support and networking, along with a full clean driving licence. This position offers a competitive salary of approximately £35,000 per annum and the opportunity to develop within a dynamic manufacturing environment.

Qualifications

• Previous experience within IT Support.
• Experience in both first and second line support.
• Full clean driving licence and access to a car.

Responsibilities

• Provide first and second-line technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot network connectivity issues.
• Log, track, and manage support tickets.

Skills

1st and 2nd line support experience

Networking

Troubleshooting

User education

Tools

Microsoft 365 suite

Windows

macOS

Job description

A leading technology recruitment firm in Northern Ireland is seeking an IT Support Engineer to provide vital first and second-line support for users. This role involves resolving hardware and software issues, managing user accounts, and maintaining IT systems. The ideal candidate should have experience in IT support and networking, along with a full clean driving licence. This position offers a competitive salary of approximately £35,000 per annum and the opportunity to develop within a dynamic manufacturing environment.