IT Support Engineer (1st/2nd Line)

CO Manufacturing; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A manufacturing company in the UK is seeking an IT Support Engineer to provide hands-on support and troubleshooting for its operations. The ideal candidate will have 1-3 years of experience in 1st or 2nd line support, a strong grasp of Microsoft 365, and a basic understanding of networking. This role requires good communication skills and the ability to work on-site. Competitive salary and benefits offered.

Benefits

25 days holiday + bank holidays

Health cash plan

Pension scheme

Monthly employee value awards up to £75

Personal development programmes

Free parking

Qualifications

• 1-3 years of experience in 1st or 2nd line support.
• Strong knowledge of MS365, installing hardware/software, troubleshooting.
• Basic understanding of networking including routing and firewalls.

Responsibilities

• Provide first-line support to users.
• Troubleshoot and resolve common issues.
• Support Windows Server and Active Directory administration.
• Handle installation and upgrades.

Skills

Helpdesk support expertise

Troubleshooting skills

Basic networking knowledge

Clear communication

Tools

Microsoft 365

Windows Server

Active Directory

Intune

Job description

IT Support Engineer (1st/2nd Line)

CO Manufacturing

Competitive Salary + Benefits

Mon - Fri, 40 hours a week

Benefits

25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking

About us:

CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We're proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role:

The role is aimed at someone with at least 1-3 years' experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network.

This is a hands‑on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other key responsibilities include:

• Initial point of contact for users
• Troubleshooting and resolving common and recurring issues under the guidance of the senior support staff
• Escalate complex and unresolved tickets
• Supporting the administration of Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Handling installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Asset Management

What we are looking for:

• Experience in a 1st or 2nd line support role
• Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues
• A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Clear communicator who can explain issues in a straightforward way

How to apply:

Ready to start your career with us? Apply with your CV