IT Support Engineer

Devonshire Hayes Recruitment Specialists Limited; Whitmore; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic recruitment agency is seeking a talented IT Support Analyst to join a fantastic company in Whitmore, United Kingdom. You will be responsible for managing Active Directory, troubleshooting Microsoft 365 Entra issues, and providing technical support to end-users. The ideal candidate should have experience with hardware and software installations and a strong problem-solving mindset. This role offers competitive compensation and the opportunity to work in a collaborative environment.

Qualifications

• Experience managing user accounts and group policies in Active Directory.
• Proficient in supporting Microsoft 365 Entra and its integrations.
• Ability to troubleshoot hardware and software issues effectively.

Responsibilities

• Manage user accounts and group policies in Active Directory.
• Support and troubleshoot Microsoft 365 Entra integrations.
• Build and configure laptops for end-users.

Skills

Active Directory Management

Microsoft 365 Entra

Technical Support

Troubleshooting

Job description

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team. You will be tasked with,

Key Responsibilities :

• Active Directory Management : Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra : Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds & Configurations : Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting : Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations : Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.

Collaboration : Work cl...