IT Support Engineer

Xact Placements Ltd; Rugby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing IT service provider in Rugby seeks a Field IT Systems Engineer to provide 1st and 2nd line support across multiple sites. This role involves troubleshooting, managing IT assets, and supporting cloud systems like Google Workspace. Applicants must have proven IT support experience, a strong ability to solve problems, and excellent organizational skills. A full, clean UK driving license is essential due to the travel involved in the role.

Qualifications

• Proven IT support experience in a field-based role.
• Strong problem-solving skills required.
• Excellent organizational ability is essential.
• A full, clean UK driving license is mandatory due to travel.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Support and maintain Windows-based environments.
• Troubleshoot hardware, software, and network issues.
• Assist with deployment and maintenance of IT hardware and software.
• Support cloud-based systems including Google Workspace.

Skills

Problem-solving skills

Organizational ability

1st and 2nd line IT support

Troubleshooting

Cloud-based systems support

Job description

Overview

Field IT Systems Engineer – An exciting opportunity has arisen for a Field IT Systems Engineer to join a growing and supportive IT team.

This is a hands-on, field-based role providing 1st and 2nd line IT support across four sites in Rugby. Reporting to the Lead IT Engineer, you will play a key role in ensuring IT systems remain secure, reliable, and fit for purpose.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students
• Support and maintain Windows-based environments
• Troubleshoot hardware, software, and network issues
• Assist with deployment and maintenance of IT hardware and software
• Support cloud-based systems including Google Workspace
• Manage user accounts, permissions, and IT assets
• Assist with data security, backups, and disaster recovery
• Liaise with third-party suppliers and escalate issues where required

Qualifications

The ideal candidate will have proven IT support experience, strong problem-solving skills, and excellent organisational ability. A full, clean UK driving licence is essential due to travel between local sites