It Support Engineer

GEM Partnership; North East; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading engineering business in Sunderland is seeking an IT Support Engineer to provide on-site IT support across various technical aspects. The role entails managing workstations, servers, and resolving user issues related to software, hardware, and networks. Candidates should have previous IT Support experience, strong knowledge of Microsoft Office products, and excellent problem-solving skills. This is an exciting opportunity in a rapidly growing environment with a salary range of £27,000 - £30,000 depending on experience.

Qualifications

• Previous experience in an IT Support role is necessary.
• Strong knowledge of Microsoft Office 365 and operating systems.
• Proven experience with server environments and Active Directory.

Responsibilities

• Provide on-site desktop support for technical infrastructure.
• Assist users with software, hardware, networks, and peripherals.
• Install, upgrade, and maintain workstations, servers, and networks.

Skills

Technical infrastructure support

Problem-solving skills

Customer service skills

Microsoft products knowledge

Diagnostic skills

Education

Recognised IT-related qualification

Job description

Role: IT Support Engineer

Salary: 27,000 - 30,000 DOE

Location: Sunderland

GEM Partnership is delighted to partner with a leading engineering business in their appointment of an On‑Site IT Support Engineer, who will provide IT support across all aspects of their business.

The Role

• Responsible for providing on‑site desktop support for technical infrastructure for end users
• Advising and assisting users in solving problems related to software, hardware, networks and peripherals
• Install, upgrade, and maintain workstations, servers, networks, and peripheral equipment
• Create and manage user accounts, permissions, and profiles
• Monitor systems, perform regular backups, conduct security checks (firewalls), and manage IT inventory
• Resolve and elevate IT incidents and change requests
• Involvement in IT‑related projects alongside typical day‑to‑day Support duties

The Person

• Previous similar experience in an IT Support role
• Ideally with a recognised IT‑related qualification and an appetite to develop further
• Strong knowledge of Microsoft products (Office 365 etc.) and operating system
• Good understanding of PC hardware
• Proven experience of server environments and Active Directory
• Strong problem‑solving and diagnostic skills
• Excellent communication skills, patience, and customer service skills

This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution. The salary range is 27,000 - 30,000 DOE and the role is based on‑site.

If you feel you have the qualities my client is seeking, please forward your CV and covering letter indicating your current package to Ian Miller at GEM Partnership or, for a discreet conversation, call their Peterlee office.

GEM Partnership are acting as an employment agency on this project.

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